Crew Member Swing Manager resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced in guest service in the retail industry with an excellent background in management skills in food service. Action-oriented with strong ability to communicate effectively with customers and team members. In total I have 14 years of customer service in both the food industry, Three of those years I doubled in retail, and also 6 of those years were spent working in management. As of the last two years I have begun working in hotel & hospitality. I pride myself on bringing excellent customer service to the guest going above and beyond in whatever they may need.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

  • Quick learner
  • Excellent communication
  • Training and development
  • Cash Handling
  • Appointment Setting
  • Time management
  • Cashier
  • Floor management
  • Excel in customer service
  • Cleaning
  • Office Supply Ordering
  • Problem-solving skills
Churchill High School Livonia, MI, Expected in 06/2008 High School Diploma : - GPA :
  • Honor Roll Freshman(2004) to Junior year (2006)
  • 3.5 GPA
  • Participated in the Creative Arts Program (C.A.P.A) as a Dance major.
South University Novi, MI Expected in Bachelor of Science : Psychology - GPA :
Work History
Fedex - Crew Member, Swing Manager
Colorado Springs, CO, 06/2006 - 08/2012
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Kept the restaurant clean and ensured that counters and tables were properly sanitized.
  • Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.
  • Actively complied with all health department regulations and rectified issues immediately.
  • Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
  • Greeted guests and communicated about wait time.
  • Skillfully anticipated and addressed guests' service needs.
  • Delegated tasks to team members to optimize productivity.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Rewarded and disciplined associates.
  • Forecasted, scheduled and monitored labor to be consistent with store traffic.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Provided friendly and courteous service to all guests.
  • Key holder
Concord Hospitality - Certified Swing Manager
Navarre, FL, 08/2012 - 04/2018
  • Met daily targets on consistent basis through shift planning and projections.
  • Trained crew members on how to perform tasks correctly.
  • Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored food preparation, production and plating for quality control.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Controlled food costs and managed inventory.
Victoria's Secret - General Associate (Sales floor and Cashier)
City, STATE, 02/2013 - 06/2016
  • Bagged, boxed or wrapped products and good purchases.
  • Assessed customer needs and responded to questions.
  • Maintained store areas in a neat and clean fashion for a professional appeal.
  • Provided customers with payment information and processed credit card payments and cash transactions.
  • Maintained gift certificate documentation.
  • Assisted customers in choosing the right product by explaining and demonstrating the features of the selected items.
  • Processed all transactions efficiently and timely.
  • Provided a high level of service by helping customers to find the specific products that they wanted. 
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Unboxed new merchandise.
  • Rotated stock to maintain newness
  • Cleaned and organized register counters. 
  • Described use and operation of merchandise to customers.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Worked as a team member to provide the highest level of service to customers.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Residence Inn By Marriott - Front Desk Clerk
City, STATE, 04/2018 - Current
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Maintained and organized master Resident Index and information files in master database.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Maintained the reception area clean and neat to provide visitors with a positive impression of the company.
  • Answered phones and performed clerical office functions.
  • Check In's and Check outs
  • Make/alter reservations
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

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Resume Overview

School Attended

  • Churchill High School
  • South University

Job Titles Held:

  • Crew Member, Swing Manager
  • Certified Swing Manager
  • General Associate (Sales floor and Cashier)
  • Front Desk Clerk


  • High School Diploma
  • Bachelor of Science

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