Experienced in guest service in the retail industry with an excellent background in management skills in food service. Action-oriented with strong ability to communicate effectively with customers and team members. In total I have 14 years of customer service in both the food industry, Three of those years I doubled in retail, and also 6 of those years were spent working in management. As of the last two years I have begun working in hotel & hospitality. I pride myself on bringing excellent customer service to the guest going above and beyond in whatever they may need.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
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