Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic employer who loves helping and meeting customer needs. With 5 years of restaurant/customer service, I'm dedicated to ensuring customers have a great experience to maximize company profits and keep them coming back. Ensure that the workplace is a safe and fun place for all staff. Detail-oriented; Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives.
Skills
Sales expertise
Communication skills
Organized
Telephone etiquette
Accurate money handling
Staff Management
Excellent customer service skills
Goal-oriented
Training and mentoring
Work History
03/2017 to CurrentCrew Member/Store ManagerKrystal | Roswell, GA,
Successfully communicated with all team members to navigate job duties and complete daily tasks
Cleaned machines and made sure that they werer running efficently until next cleaning cycle
Prepped toppings and made mixes when needed
Did weekly inventory and made sure that the order arrived on time and with all items that were ordered
Did a lot of customer service in front of house; check in on guests, threw away their trash for them, assisting them in any way neccessary
Promoted business strategy by implementing improvements based on guest feedback.
Rotated merchandise and displays to feature new products and promotions.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Provided product information and menu item explanation in consideration of dietary restrictions.
Accurately operated cash register to process hundreds of customer payments daily
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Assisted guests, including offering personable greetings and taking orders.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Inspected kitchen equipment and appliances 4 times times per week to verify functional operation.
03/2016 to 02/2017Crew MemberKrystal | Satsuma, AL,
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained composure and work quality while under stress.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
12/2014 to 12/2015Crew Member/Store Manager Autnie Anne's | City, STATE,
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Collaborated with team members to complete efficient work and bring in top hauls.
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained composure and work quality while under stress.
Distributed food to wait staff quickly to provide excellent customer satisfaction.
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Inspected equipment such as refrigerators and warming lamps every 2 hours to check compliance with safe operating levels.
Ensured proper handling and preservation methods while packaging and storing food products.
02/2014 to 09/2014Crew MemberAndy's Frozen Custard | City, STATE,
Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms.
Maintained menu knowledge to provide recommendations and answers to customers' questions.
Regularly cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Education
Expected in 05/2016High School Diploma | Glendale High School, Springfield, MOGPA:
Expected in | Physical Therapy (Pre-Physical Therapy)Missouri State University, Springfield, MOGPA:
Expected in | Business ManagementOzarks Technical Community College, Springfield, MOGPA:
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