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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Shift manager/team player with talent for leading and guiding my team. Strong knowledge of customer service and customer satisfaction. Communicative and team-oriented with proficiency in service. Proven history of fostering productivity to meet team daily goals, individual and management objectives.

Talented shift manager and team leader offering 8 years of success in resturaunt environments. Strategic thinker with customer service proficiency. Offers proven ability to build effective teams and setting achievable goals Committed to identifying and leveraging opportunities for growth. Certified servsafe with my food protection managers permit.

Skills
  • Hot and cold food preparation
  • Cleaning and sanitization
  • Plating dishes
  • Inventory restocking
  • Ingredients preparation
  • Stocking ingredients
  • Administrative support
  • Team building
Experience
Crew Member , 02/2020 to Current
BiscuitvilleDurham, NC,

Collaborated with kitchen team to resolve order taking issues quickly and effectively.

Greet each customer with Friendly welcoming smile

  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • General cleaning
  • Inventory/waste count
  • Customer service/ order taking
  • Cash register
  • Fill orders/deliver to customers
Construction Worker, 08/2013 to Current
Md Construction LlcWinter Haven, FL,

  • Interior/exterior painting,cut in
  • Completed routine carpentry work, including installing crown molding and wood flooring to meet customer preferences.
  • Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
  • Sustained safety protocol by ensuring proper, cost-effective and safe handling of equipment and materials.
  • Addressed and independently resolved site problems to keep teams on-task and avoid development of larger concerns.
  • Swept and cleaned roofs to prepare for application of new roofing materials.
  • Conferred with customers to understand needs and help each meet property goals.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Built and disassembled scaffolds, bracing and barricades.
  • Notified supervisors of faulty operations and defective materials.
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
  • Adhered to rules and osha safety regulations on job sites to minimize falls and accidents.
  • Attended all safety trainings offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
  • Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
  • Set up/take down ladders properly/safely
  • Powerwash houses/decks
  • Stain decks
  • Hang drywall/ fix holes

Crew Member in Training for Shift Management, 11/2019 to 02/2020
Mcdonald'sEau Claire, WI,
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Washed and sanitized dishes after every use to protect customers.
  • Took orders, prepared foods and processed payments in full-service resturaunt establishment.
  • Verified orders and bagged items for easy transport.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Dispensed, poured and mixed water, soft drinks and signature lemonade beverages.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Consistently provided exceptional service and attention to customers with a friendly smile
  • Provided excellent service and attention to customers in face-to-face encounters and on headset
  • Improved operations by working with team members and customers to find workable solutions.
  • General housekeeping/maintaining clean presentable foh and restrooms, swept/mopped as needed or closing shift
  • Stocked area, keeping work space organized and neat
  • Operate cash register,accurate/fast order taking
  • Make sandwiches/salads
  • Fry frenchfries/chicken nuggets
Certified Shift Manager, 07/2018 to 05/2019
McdonaldsCity, STATE,
  • Managed day-to-day operations, including supervision and assignment delegation for 15-member team.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Increased overall team efficiency and productivity.
  • Cross-trained in every store role to maximize operational knowledge.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Conducted walk throughs to ensure safety of employees and customers
  • Cash drawer counts/count deposits
  • General housekeeping,clean bathrooms
Education and Training
GED: , Expected in 04/1999
Geneva Jr/sr High School - Geneva, NE
GPA:

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How this resume score could be improved?

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82Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Geneva Jr/sr High School
Job Titles Held:
  • Crew Member
  • Construction Worker
  • Crew Member in Training for Shift Management
  • Certified Shift Manager
Degrees
  • GED

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