Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

  • Teamwork and Collaboration
  • Customer Service
  • Multitasking and Organization
  • Dependable and Cooperative
  • Employee Training and Supervision
  • Handling Complaints
  • Attention to Detail
  • Collaboration and Teamwork
  • Cash Drawer Operations
  • Customer Relations
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Safety Procedures
  • Lost and Found
  • Problem Solving
  • Problem Sensitivity
  • Patron Relations
  • Entertainment Events
  • Crowd Management
  • Customer Queries and Response
  • Verbal and Written Communication
  • Customer Information Databases
  • Data Entry
  • Quality Assurance
  • Public Speaking
  • Call Answering and Routing
  • Research and Analytical Skills
  • Ease with Computers and Technology
  • Judgment and Decision Making
  • Strong Organizational Skills
  • Microsoft Office
  • Task Prioritization
  • Professional and Courteous
11/2021 to Current
Crew Member Wendy's Company Columbia City, IN,
  • Took orders from patrons and input selections into store computer system.
  • Presented orders to guests within anticipated service times.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Assisted patrons in making menu selections.
  • Packed fast food products in approved containers, cups and bags.
  • Maintained safe food handling practices to prevent germ spread.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Performed ushering duties and assisted customers with seating.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Complied with health and sanitation practices and procedures.
  • Assisted patrons with handicaps to appropriate seating.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Processed admission payments and provided tickets.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Recognized security risks to properly handle situations.
  • Determined authenticity and applicability of presented tickets.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained positive working relationship with fellow staff and management.
09/2019 to 10/2021
Host Kimpton Hotels Seattle, WA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Took beverage orders and served drinks during peak meal times.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
Education and Training
Expected in 05/2021
High School Diploma:
Penn Foster - Scranton,

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    School Attended

    • Penn Foster

    Job Titles Held:

    • Crew Member
    • Host


    • High School Diploma

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