Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Skills
Teamwork and Collaboration
Customer Service
Multitasking and Organization
Dependable and Cooperative
Employee Training and Supervision
Handling Complaints
Attention to Detail
Collaboration and Teamwork
Cash Drawer Operations
Customer Relations
Time Management and Prioritization
Adaptability and Flexibility
Safety Procedures
Lost and Found
Problem Solving
Problem Sensitivity
Patron Relations
Entertainment Events
Crowd Management
Customer Queries and Response
Verbal and Written Communication
Customer Information Databases
Data Entry
Quality Assurance
Public Speaking
Call Answering and Routing
Research and Analytical Skills
Ease with Computers and Technology
Judgment and Decision Making
Strong Organizational Skills
Microsoft Office
Task Prioritization
Professional and Courteous
Experience
11/2021 to Current
Crew MemberWendy's Company – Columbia City, IN,
Took orders from patrons and input selections into store computer system.
Presented orders to guests within anticipated service times.
Interacted pleasantly with guests to deliver quality customer service.
Drove team success by quickly completing assigned tasks.
Upheld high standards of productivity and quality in operations.
Assisted patrons in making menu selections.
Packed fast food products in approved containers, cups and bags.
Maintained safe food handling practices to prevent germ spread.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Distributed refunds, promoted theater merchandise and issued gift cards.
Performed ushering duties and assisted customers with seating.
Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Provided information regarding show times, new releases and upcoming movies and trailers.
Answered customer questions and concerns regarding tickets, pricing and promotions.
Swept food, debris and trash off of lobby and movie room floors.
Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
Collected and took out garbage from concession stand and bathroom bins.
Complied with health and sanitation practices and procedures.
Assisted patrons with handicaps to appropriate seating.
Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Processed admission payments and provided tickets.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Recognized security risks to properly handle situations.
Determined authenticity and applicability of presented tickets.
Greeted and assisted customers to foster positive experiences.
Maintained positive working relationship with fellow staff and management.
09/2019 to 10/2021
HostKimpton Hotels – Seattle, WA,
Greeted guests and gathered information to seat groups or place on waitlist.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Accommodated guests with children and special needs to promote comfortable dining experience.
Notified server after seating parties in section to facilitate prompt service.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Greeted incoming guests to escort to assigned dining area and present menus.
Monitored dining area to assess server capacity and estimate wait times.
Communicated with servers about new tables, changes in food availability and customer comments.
Developed long-term relationships with customers to increase opportunities for repeat business.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Took beverage orders and served drinks during peak meal times.
Built positive relationships with other front-of-house and kitchen staff.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Stayed attentive to server availability and table turnover to quickly seat guests.
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