Crew Member resume example with 7 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer Relations
Dependable and Cooperative
Multitasking and Organization
Handling Complaints
Critical Thinking
Teamwork and Collaboration
Payment Processing
Attention to Detail
Adaptability and Flexibility
Time Management and Prioritization
Team Player
Detail-Oriented
Work History
Crew Member, 03/2021 - Current Marcus Corporation – Cedar Falls, IA,
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Took orders, prepared meals and collected payments.
Worked well with teammates and accepted coaching from management team.
Became familiar with products to answer questions and make suggestions.
Kept food preparation area, equipment and utensils clean and sanitary.
Supported great dining and meal experiences for guests.
Collaborated with team members to complete orders.
Worked front counter, drive-thru and other areas.
Private Nanny, 01/2015 - 10/2021 Algonquin – South Lake Tahoe, CA,
Monitored schedules to maintain sleeping, eating and school schedules for children.
Facilitated relationships with children and parents by developing caring and structured home environments.
Prepared healthy, age-appropriate snacks and meals.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
Taught children everyday skills and language.
Fostered close relationships with children by discussing school, friends and hobbies.
Built positive and nurturing environments to support child social and emotional growth.
Met children at bus stop to walk home and assist with crossing street.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Involved children in caring for household pets and chores.
Prepared tasty, healthy meals for children to encourage good eating habits.
Assisted children with homework assignments and special projects across different subjects.
Played games, worked on puzzles and read books to young children.
Customer Service Representative, 11/2016 - 01/2018 Granite Telecommunications Llc – Tysons Corner, VA,
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Provided information regarding charge accounts and loyalty programs.
Delivered excellent customer service, resulting in consistent customer satisfaction.
Managed timely and effective replacement of damaged or missing products.
Recorded actions taken, issues resolved and other information to effectively manage customer accounts.
Promoted available products and services to customers during service calls.
Investigated and resolved customer inquiries and complaints quickly.
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