Crew Member resume example with 7 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Customer Relations
  • Dependable and Cooperative
  • Multitasking and Organization
  • Handling Complaints
  • Critical Thinking
  • Teamwork and Collaboration
  • Payment Processing
  • Attention to Detail
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Team Player
  • Detail-Oriented
Work History
Crew Member, 03/2021 - Current
Marcus Corporation Cedar Falls, IA,
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Supported great dining and meal experiences for guests.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
Private Nanny, 01/2015 - 10/2021
Algonquin South Lake Tahoe, CA,
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
  • Taught children everyday skills and language.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Met children at bus stop to walk home and assist with crossing street.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Involved children in caring for household pets and chores.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Assisted children with homework assignments and special projects across different subjects.
  • Played games, worked on puzzles and read books to young children.
Customer Service Representative, 11/2016 - 01/2018
Granite Telecommunications Llc Tysons Corner, VA,
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered excellent customer service, resulting in consistent customer satisfaction.
  • Managed timely and effective replacement of damaged or missing products.
  • Recorded actions taken, issues resolved and other information to effectively manage customer accounts.
  • Promoted available products and services to customers during service calls.
  • Investigated and resolved customer inquiries and complaints quickly.
Sales Administrative Assistant, 04/2015 - 01/2016
Schulte Hospitality Group Wilmington, NC,
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Used Microsoft Excel to prepare various correspondence, reports and other written material.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Developed new filing and organizational practices.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered, responded to and transferred daily phone calls on multi-line phone system.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Front Desk Receptionist, 08/2012 - 04/2015
Hyatt Hotels Corp City, STATE,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
No Degree: Kinesiology, Expected in
Boise State University - Boise, ID
GED: , Expected in 2006
Borah High School - Boise, ID

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Resume Overview

School Attended

  • Boise State University
  • Borah High School

Job Titles Held:

  • Crew Member
  • Private Nanny
  • Customer Service Representative
  • Sales Administrative Assistant
  • Front Desk Receptionist


  • No Degree
  • GED

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