LiveCareer-Resume

crew member resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking team member with solid understanding of operational practices and safety standards. Read, understand and accurately follow directions to complete efficient work. Contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly.

Customer service and sales expert able to identify customer need and deliver solutions to problems.

Skills
  • Company standards
  • Schedule management
  • Price memorization
  • Employee mentoring
  • Service prioritization
  • Cash register operation
  • Following regulations
  • Processing equipment proficiency
  • Guest and client satisfaction
  • Organizing and prioritizing
  • Excellent customer service
  • Trained in food safety guidelines
  • Organizational skills
  • Problem solving
  • Professional demeanor
  • Safe serving knowledge
  • Strong communication skills
  • Service-oriented mindset
  • Outgoing personality
  • Strong team member
  • Inventory monitoring
  • Multitasking and prioritization
  • Menu knowledge
  • Menu memorization
  • Process improvement
  • Team supervision
  • Issue resolution
  • Diagnostic abilities
  • Technical skills
  • Dependable and reliable
  • Personnel training and development
  • Detail-oriented
  • Resolution-oriented
  • Adaptive team player
  • Time management
  • Excellent multi-tasker
  • Staff training and development
  • High-energy attitude
  • Effective team player
  • Employee scheduling
  • Courteous demeanor
  • Issue and conflict resolution
  • Staff development
  • Lead generation
Education and Training
Home School Emmett, ID Expected in 04/2020 GED : - GPA :
Experience
Wendy's Company - Crew Member
Hickory Hill, IL, 11/2019 - Current
  • Accepted and processed payments via credit card and cash daily.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Organized and restocked supplies to support operations and team productivity.
  • Volunteered to take on additional crew duties, when fellow Co-workers fell ill.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Drove team success by completing jobs quickly and accurately.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
City Of Hampton, Va - Team Leader
Hampton, VA, 07/2018 - 07/2019
  • Counted, sorted and stacked finished pieces for easy access.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Integrated process improvements to increase overall workflow.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Delegated daily tasks to team members to optimize team productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Wendy's Company - Crew Member
Hilliard, OH, 06/2016 - 07/2018

Monitored business levels and realigned team positions to provide optimal coverage for customer demands.

  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
  • Drove team success by completing jobs quickly and accurately.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Volunteered to take on additional crew duties, when fellow Co-Workers fell ill.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Sanitized equipment and decks after each shift.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Accepted and processed payments via credit card and cash daily.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.

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Resume Overview

School Attended

  • Home School

Job Titles Held:

  • Crew Member
  • Team Leader
  • Crew Member

Degrees

  • GED

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