LiveCareer-Resume

crew member resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Upbeat, customer-focused Sales Associate with adequate of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Ambitious student pursuing a Cosmetology degree eager to contribute developed knowledge into any role. Skilled in time management and a hard working employee in any setting. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Upbeat, customer-focused Sales Associate with experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Conflict resolution
  • Quality assurance
  • Customer service
  • Time management
Education and Training
Kearsarge Regional High School North Sutton, NH Expected in 06/2019 High School Diploma : - GPA :
New England College Henniker, NH Expected in : - GPA : Claire

I attended multiple classes at NEC for half a semester during my senior year of high school.

Michael's School of Hair Design & Esthetics Bedford, NH Expected in 10/2020 Cosmetology : Cosmetology - GPA :
Experience
Dairy Queen - Crew Member
Herndon, VA, 11/2019 - 01/2020
  • Coordinated with managers to understand project needs and provide needed support to meet targets.
  • Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Drove team success by completing all jobs quickly and accurately.
  • Loaded and unloaded materials by hand to help team meet work demands.
  • Organized and restocked supplies to support operations and team productivity.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Cleaned and washed equipment to maintain excellent functionality and productivity.
Cafe Rio - Housekeeper/Hostess
Phoenix, AZ, 02/2019 - 09/2019
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and vacuumed floors, hallways and stairwells.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Cleaned, sanitized and restocked bathrooms multiple times a day to keep facilities fresh.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Replaced sheets and pillow-cases daily and used hospitality corners on all beds.
  • Set up and cleaned banquet and conference rooms.
  • Supplied guests with extra towels and toiletries when requested.
  • Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
  • Thoroughly cleaned the establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Interacted pleasantly with clients and patrons when performing daily duties..
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchair's.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained knowledge of current menu items, ingredients and preparation methods.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Pizza Chef - Front Counter Hostess
City, STATE, 10/2018 - 02/2019
  • Filled beverages and delivered food to customers at their tables.
  • Answered phone calls to assist customers with questions and take orders.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Restocked tables and counters with silverware, straws, napkins and condiments.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Inspected restrooms for cleanliness and availability of supplies multiple times per shift.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Washed dishes thoroughly in the guidelines of the FDA
  • Answered phones politely and promptly, accurately recording and confirming orders.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Dunkin' Donuts - Restaurant Crew Member
City, STATE, 10/2017 - 10/2018
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took orders, prepared foods, prepared drinks and processed payments.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted payments and made change to process transactions.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Accomplishments

My speech was selected out of many others from my classmates to be given at my graduation ceremony. This was a huge accomplishment for me because I went way beyond my comfort zone and gave the speech confidently and articulately.

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Resume Overview

School Attended

  • Kearsarge Regional High School
  • New England College
  • Michael's School of Hair Design & Esthetics

Job Titles Held:

  • Crew Member
  • Housekeeper/Hostess
  • Front Counter Hostess
  • Restaurant Crew Member

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Cosmetology

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