crew member resume example with 3+ years of experience
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Ambitious and responsible worker eager to begin an entry level position where I can utilize my organizational and time leadership skills to help better a company. Seeking a fulfilling position in the Management and Customer Service industry that offers growth opportunities and allows me to utilize my leadership skills and experience Seeking position in Management. Seeking position in Customer Service. To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. Skilled csr committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
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Managed call flow with up to 5 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.
- Greet customers and ask how they are Provide menu and answer customers' questions regarding menu items Provide customers with information on new deals and discounts Attempt to up-sell deals and provide add-on information Prepare and pack food according to Burger King's policies and procedures Serve food to dine-in customers in the event of delays Ensure the quality and quantity of food items packed or served Ensure that all food and drinks are packed appropriately without spill issues Set up trays for dine-in customers Accept cash in exchange of food and drinks sold.
- Hand change to customers Process credit card payments Ensure that there is enough supplies available Order food supplies before they run low Manage transfers of supplies from the store to the kitchen Manage and update inventory Clean and sanitize customer sitting areas, kitchen and counters Operate cash registers and tally cash with receipts at the end of each shift Ensure that all kitchen equipment is cleaned and maintained at all times Ensure rotation of frozen products.
- Hand change to customers Process credit card payments Ensure that there is enough supplies available Order food supplies before they run low Manage transfers of supplies from the store to the kitchen.
- Provided excellent customer service while handling customer comments, and concerns.
- Handled cash and credit card transactions and responsible for help closing the store at night.
- Tracked inventory status and maintained stock.
- completed money transactions, providing change, and answering questions about products, services, and policies Provided excellent customer service skills and basic computation skills.
- Took inbound calls from professional healthcare providers.
- Greeted professional providers and try to see how I could assist them.
- Help providers with any questions and concerns Gave the professional providers benefits and eligibility Resolved any problems the providers had and gave them the information they requested.
- Took a 6 week benefits and eligibility training class before actually on the job.
- cApply insurance rating systems.
- Calculate amount of claim.
- Contact insured or other involved persons to obtain missing information.
- Organize and work with detailed office or warehouse records, using computers to enter access, search and retrieve data.
- Pay small claims.
- Post or attach information to claim file.
- Prepare and review insurance-claim forms and related documents for completeness.
- Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors.
- Review insurance policy to determine coverage.
- Transmit claims for payment or further investigation.
Lincoln High School - Warren, Michigan
•Personality characteristics, like – patience, poise, tact.
•Self-Presentation and communication skills.
•Negotiation and sales skills.
•Positive attitude
•Attention to detail
•People oriented
•Problem analysis – Problem solving
•Analytical thinking
•Organizational skills
•Adaptability – Ability to work under pressure
•Initiator
•Relevant customer care courses
•Computer skills – Customer service software
•Knowledge of Administrative procedures and
•Relevant technical/products’ knowledge
•Languages knowledge
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Resume Overview
School Attended
- Lincoln High School
Job Titles Held:
- Crew Member
- Crew Member
- Crew Member
- Cashier/ Sales Associate/Apparel Associate
- Insurance Representative/Benefits and Eligibility
- Insurance Representative/PIO Claims
Degrees
- High School Diploma
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