crew member resume example with 3 years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
i have most currently been in customer service for the past couple of years. i am ready to switch out of the field. i have done gig work outside from carpentry, landscaping, vehicle repairs, and misc useful life skills.
but in my work history i have been responsible for every day mid-close operations, more of a shift lead. Money counting, customer interactions, and maintaining the equipment/ areas used daily.
i excel in that field because of my ability to form relationships and constant customers. I am a detailed worker. i love face paced jobs that require manual labor, as i do cord wood in the winter.
Skills
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Experience
Crew Member, 10/2018 - 10/2021
Milio's Sandwiches – Baraboo, WI
Milio's Sandwiches – Baraboo, WI
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Maintained order of customer and crew member work areas.
- Assisted customers with product, promotion and policy information.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Checked out customers by processing payments and bagging items.
- Tested electronic components and computer controls with specialized devices.
- Rebuilt components and systems to correct faults and achieve desired performance levels.
- Totaled bills, accepted payments and returned change.
- Updated signage to reflect current pricing and promote target merchandise.
- Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Stocking Associate, 06/2019 - 07/2019
Harbor Freight Tools – Asheville, NC
Harbor Freight Tools – Asheville, NC
- Arranged product on shelves following merchandising guidelines.
- Stocked merchandise by UPC codes and read labels to match.
- Broke down and discarded empty packaging and boxes after stocking products.
- Inspected items received for damage or other issues.
- Moved items to designated warehouse areas.
- Operated tracking scanners to update and maintain accurate inventory information.
- Added incoming items to inventory using company software.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Stocked shelves with items making sure items were not outdated and brought forward.
Retail Sales Associate Cashier, 04/2019 - 06/2019
Nouria Energy – Lynnfield, MA
Nouria Energy – Lynnfield, MA
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Followed company safety regulations to maintain safe work environment.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
- Built relationships with repeat customers to encourage loyalty.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Worked closely with front-end staff to assist customers.
- Counted cash at end of shift and prepared bank deposits.
- Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Helped with purchases, locating items and signing up for rewards programs.
- Delivered consistent and dedicated service through front-end customer engagement.
- Learned roles of other departments to provide coverage and keep store operational.
- Modeled customer service best practices to team members to promote positive guest experiences.
- Constructed promotional, seasonal and discounted item displays to draw customer attention.
- Reported damaged items and incorrect pricing to [Job title].
Counter Person, 03/2019 - 06/2019
Hd Supply – Saint Paul, MN
Hd Supply – Saint Paul, MN
- Delivered top quality customer service while managing multiple tasks.
- Processed order transactions and handled debit and cash operations.
- Met high productivity standards in processing payments for customers.
- Greeted customers and offered immediate assistance to help locate and purchase desired [Product or Service]s.
- Adhered to food service sanitation guidelines and standards.
- Resolved customer complaints and fostered customer retention and loyalty.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Recorded accurate customer orders utilizing company computer system.
- Delivered updated and accurate information in response to guest inquiries.
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided exceptional service that reflected restaurant standards and core values.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained safe food handling practices to prevent germ spread.
- Conversed with customers to build rapport, answer questions and defuse complaints,
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Served food, beverages and desserts to customers according to exact specifications.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Scrubbed equipment, tables and encounters to meet cleanliness standards.
- Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
- Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
- Made sure guests were satisfied with meals, taking swift action to correct problems.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Reviewed orders against receipts so guests received requested items.
- Answered questions about menus, giving guests list of items included in dishes when asked.
- Collected and returned dirty dishes to kitchen to help team stay ahead of demand.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education and Training
High School Diploma: , Expected in 06/2014
Kearsarge Regional High School - North Sutton, NH
Kearsarge Regional High School - North Sutton, NH
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Resume Overview
School Attended
- Kearsarge Regional High School
Job Titles Held:
- Crew Member
- Stocking Associate
- Retail Sales Associate Cashier
- Counter Person
Degrees
- High School Diploma
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