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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I have been a member of the AAFES food management team for the past 12 years. I have extensive knowledge in Customer Service, Ordering, Book Keeping, and Crew Management. I am Food Management Professional certified by the National Restaurant Association.

Highlights
  • Certified FMP
  • Customer Service
  • Financial Management
  • Management
  • Comfortable standing for long time periods
  • Engaging personality
  • Restaurant management

  • Certified Manager BMT
  • Receiving
  • Ordering
  • Cash handling
  • Commercial deep fryer and slicer operation
  • Excellent multi-tasker
  • Reliable and punctual

Accomplishments

30 Jan 1997 - Courtesy Award

23 Dec 1997 - Proficiency Award

9 Jun 1998 - Proficiency Award

9 Sep 1999 - Excellence Award

1 Sep 2000 - Excellence Award

16 Nov 2000 - 5 Year Service Award

15 Dec 2002 - Excellence Award

17 Jan 2006 - 10 Year Service Award

23 May 2008 - Excellence Award

24 Oct 2008 - On the Spot Award SRA

27 Oct 2008 - On the Spot Award SRA

30 Nov 2009 - On the Spot Award SRA

16 Nov 2010 - 15 Year Service Award

19 May 2011 - On the Spot Award SRA

21 Dec 2011 - Thanks for Contributing Award

26 Nov 2012 - Thanks for Contributing Award

Experience
1995 to 2001
Crew Member Burger King AAFES/Burger King City, STATE,

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner.

11/2001 to Current
A/FOOD MGR BURGER KING AAFES/BURGER KING City, STATE,

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Quickly and efficiently processed payments and made accurate change.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering.

Education
Expected in 1981
High School Diploma: High School Diploma
Kahuku High School - Kahuku, HI
GPA:
Expected in 2010
FMP : Food Management Professional
National Restaurant Assoc. - Kahuku,
GPA:
Expected in 2001
Burger King Management Training. : Management Training
Basic Management Training - Ft. Drum , NY
GPA:

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Resume Overview

School Attended

  • Kahuku High School
  • National Restaurant Assoc.
  • Basic Management Training

Job Titles Held:

  • Crew Member Burger King
  • A/FOOD MGR BURGER KING

Degrees

  • High School Diploma
  • FMP
  • Burger King Management Training.

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