Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Excellent verbal and written communication
  • Proficient typing skills
  • Success driven
  • CRM
  • Key holder experience
  • Shipping procedures understanding
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Route dispatch
  • POS systems expert
  • Recordkeeping strengths
  • Stocking and replenishing
  • Retail materials management
  • Staff education and training
  • Sales expertise
  • Report preparation
  • Microsoft Office
  • Conflict resolution
Work History
Crew Member, 03/2020 - Current
Vail Resorts Stevens Pass, WA,
  • Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Operated power jacks, forklifts and other tools to maneuver products on to load trailers and trucks.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
  • Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
Customer Solutions Specialist, 07/2016 - 12/2020
Alloy New York, NY,
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided friendly, efficient and accurate solutions for customers through phone, live chat, and e-mail with the goal of customer loyalty and increased business sales.
Security Officer, 02/2019 - 11/2020
Ascension (System Office) Gardner, KS,
  • Provided guidance to drivers as needed.
  • Monitored and authorized entrance and departure of scheduled employees and visitors daily.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies as reported.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Provided top-notch protection for traveling public by conducting tests for explosives residue.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Authorized entrance papers and granted or denied entrance to building.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
General Laborer, 07/2017 - 01/2019
Us Lbm Holdings Stillwater, MN,
  • Updated daily logs with regular shift activities and incident details.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Used forklifts and pallet jacks to relocate products.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Bachelor of Arts: Criminal Justice, Expected in 05/2021
Fort Valley State University - Fort Valley, GA
  • Member of Kappa Alpha Psi Fraternity

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School Attended

  • Fort Valley State University

Job Titles Held:

  • Crew Member
  • Customer Solutions Specialist
  • Security Officer
  • General Laborer


  • Bachelor of Arts

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