High-energy Customer Service Representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 17 years in the hospitality industry. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Kiosk, fax machine, calculator, switchboard, basic computer, POS, and OPRA PMS. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Exceptional customer service Exceptional communicator VIP services specialist Multi-line switchboards Sales experience Reliable Relationship-building Large cash/check deposits expert Telephone inquiries specialist Customer service expert Telecommunication skills Cash handling expertise Superb interpersonal skills Conflict resolution Upscale resort and spa background MS Office expert Data entry Staff motivation and training Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Fielded and processed up to about 60 calls per day.
Wendy'sSeptember 2014 to April 2015Crew Member Hudson, NC
Accepted payment from customers and made change as necessary.Assisted co-workers.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Examined trays to ensure that they contained required items, greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Informed patrons of establishment specialties and features.
Inspected dining and serving areas to ensure cleanliness and proper setup.
Kept drink stations clean and ready for service.
Located items requested by customers, Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments.
Placed food servings on plates and trays according to orders or instructions.
Prepared and served hot and cold beverages.
Prepared food items such as sandwiches, salads, soups, and beverages.
Stocked cabinets and serving areas with condiments, and refilled condiment container.
Stocked supplies in serving stations, cupboards, refrigerators, and salad bars.
Stored clean equipment and utensils.
Transferred supplies and equipment between storage and work areas.Communicated with customers regarding orders, comments, and complaints.
Complied with scheduled kitchen sanitation and ensured all standards and practices were met.
Crowne PlazaMay 2006 to October 2011Customer Service Representative Hickory, NC
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained 5 new employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Successfully interacted with customers and retail buyers to expedite orders.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.Recommended top dining and entertainment options for guests in the Hickory area.
Balanced all rebates and other miscellaneous charges.
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process.
Referred guests to local restaurants and recommended attractions in the area.
Served as public relations representative for the hotel.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.
Gospel Light Christian1998High School Diploma: General StudiesWalkertown, NCGeneral Studies