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Crew Member Assistant Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Motivated cashier and stocker with 5+ years of experience in cash handling. Accomplished various tasks daily, stocking shelves with food and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Highly organized college student with administrative experience. Adept at preparing and maintaining student files, communicating with customers to get the best service, as well as communicating with students and being open with them. Good communicator and planner with strong critical thinking abilities. High energy, student-focused AVID Tutor striving to motivate and encourage middle and high school AVID students to reach academic and occupational goals. Organized, bilingual tutor developing working relationships with students and known as well-respected mentor and role model. Integral guide to students needing advice on potential future pathways.

Skills
  • Guest Services
  • Time Management
  • Document filing
  • Communication
  • Self- motivation
  • Decision making
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Order Delivery Practices
  • Budgeting
  • Sales
  • Scheduling
  • Business Operations
  • Accounting
  • Business understanding
  • Homework assistance
  • Group tutoring
  • ACT preparation
  • Organization
  • Problem Solving
  • Relationship Building
  • Inventory Management
  • Equipment Maintenance and Repairs
  • Anticipating Problems
  • Money Handling
  • Scheduling Staff
  • Monitoring Food Preparation
  • Menu Pricing and Writing
  • Training and Onboarding
  • Critical Thinking
  • Work Planning and Prioritizing
  • Managing Reservations and Large Parties
  • Calm and Pleasant Demeanor
  • Team Leadership
  • Microsoft Office
  • Catering Services
  • Sales and Marketing
  • Facilities Planning
Work History
Crew Member/Assistant Manager, 01/2019 to 06/2021
Johnson Truck CenterHillsborough, NC,
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Stayed up to date on best fishing locations in area to maximize trip profits.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Took orders and delivered food items to residents in main dining room.
  • Accepted and documented table reservations.
  • Packaged condiments for transportation to event locations.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, entrees and refilled beverages for events up to 200 guests.
  • Cleaned and sanitized work stations to meet health department regulations.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated and organized all restaurant inventory.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Service Advisor, 05/2021 to 07/2021
South Washington County Schools Isd 833Cottage Grove, MN,
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve thebottom line.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed estimates by costing materials, supplies, and labor.
  • Documented problems and corrective actions to maintain records.
  • Communicated professionally with colleagues, freelancers, and clients.
  • Responded proactively and positively to rapid change.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved issues over phone with customers daily.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained adetailed database to develop promotional sales.
  • Operated POS system to itemize and complete customer purchases.
  • Improved sales abilities and product knowledge on acontinuous basis to provide optimal service and achieve quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Improved overall efficiency 100% by anticipating needs and providing outstanding support
AVID Tutor, 09/2019 to 12/2019
Johnson Truck CenterLost Creek, KY,
  • Provided one-on-one and small group reading instruction to over 15 students falling behind in all types of skills.
  • Educated students on study tips and exam strategies.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
  • Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve their goals.
  • Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.
  • Worked with students in classrooms, small study areas or home environments to provide educational support.
  • Updated required logs and student documentation to keep records accurate and current.
  • Documented inspections, assignments and task completion to comply with company policies.
  • Scraped, shaped and bladed for various grades to prepare surfaces.
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
Service Advisor, 08/2021 to 07/2022
Fairfax County Public SchoolsCity, STATE,
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies and labor.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Educated customers about billing, payment processing and support policies and procedures.

+ Edit or add your own

  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Specialist, 08/2022 to Current
Tesla, ,
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
High School Diploma: , Expected in 06/2019
Oakton High School - Vienna, VA
GPA:
Associate Degree in Business By December of 2021: Business Administration And Management, Expected in
Northern Virginia Community College - Annandale, VA
GPA:
Languages
Arabic:
Negotiated:

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Oakton High School
  • Northern Virginia Community College
Job Titles Held:
  • Crew Member/Assistant Manager
  • Service Advisor
  • AVID Tutor
  • Service Advisor
  • Specialist
Degrees
  • High School Diploma
  • Associate Degree in Business By December of 2021

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