Crew Member Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating All kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Enthusiastic individual with superior customer service skills. Can work in a team-based and independent capacities. Bringing a string work ethic, time management and excellent organizational skills to any settings. Due to many years in customer service, I am confident I can resolve any issue that may come about and defuse situations with the customers satisfaction as a guarantee.

  • Guest Services
  • Communication
  • Problem solving
  • Time management
  • Teamwork
  • Conflict resolution
  • Attention to detail
  • Product Organization
  • Sales
  • Shipping and Receiving
  • Food Preparation
  • Invoicing
  • Cleaning
  • Product Restocking
  • Sales Goals
  • Cash Handling
  • Cash Register Operation
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Quality Management
  • Good Telephone Etiquette
  • Purchase Assistance
  • Customer Direction
  • Issuing Receipts
  • Menu Memorization
  • Patient Relations
  • Health and Safety Standards
  • Food assembly
  • Safe food handling
  • Equipment knowledgeable
  • Supervision
  • Critical thinking
  • Computer skills
  • Organization and Time management
  • Training & Development
Work History
10/2020 to Current Crew Member Wendy's Company | Sunbury, OH,
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Supported great dining and meal experiences for guests.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Cooked batches of food according to standard recipes.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Observed customer purchases in line and differentiated between standard portions.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Packaged and labeled Type products and orders for to-go counter and drive-through window.
  • Greeted over Number customers per day and communicated effectively to obtain accurate orders.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Practiced proper safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Identified inefficiencies leading to improved productivity.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Completed sales in excess of $Amount with near-zero error rate using POS system.
  • Efficiently processed new orders, completing Number+ daily transactions with remarkable accuracy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped over Number guests every day by processing payments, monitoring reward accounts and resolving service concerns.
12/2015 to Current Licensed Cosmetologist Soothe | Hopewell, VA,
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Offered highly skilled and diverse salon services to over Number daily customers, including cuts, color services and extensions.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Processed payments by entering sales in register.
  • Provided Product or Service by Action for gorgeous results.
  • Monitored Type trends to stay on top of fashions and better serve customer needs.
  • Sanitized and organized station and tools by Action and Action.
  • Booked over Number daily customer appointments in Software.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained Number repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
  • Grew sales Number% in Number months with great work ethic, individualized beauty care plans and positive attitude.
  • Increased salon profit by Number% through upselling Product and providing personalized care for return visitors.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by Number people.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over Number daily customers.
  • Styled Number people for Number Type events including hair, makeup and nails.
  • Spoke with clients regarding health history, expectations, services and procedures for over Number% customer satisfaction.
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
  • Answered phone calls and emails to schedule client appointments.
  • Created marketing advertisements for Product to increase sales by Number%.
  • Provided Number daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Performed Number daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
  • Performed Number hours of massage per week for over Number clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Analyzed skin condition and made appropriate product recommendations.
  • Stocked treatment rooms with proper supplies.
  • Carried out administrative tasks, including product inventory checks, charting and consultations.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Fostered friendly, warm and exceptional customer experience.
  • Recommended retail products for at-home use.
  • Developed individualized, therapeutic skin care programs.
  • Handled busy schedules and stayed on top of key deadlines.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Performed body treatments, including waxing, body wrap application and vibradermabrasion .
  • Suggested appropriate therapy based on current health of client.
  • Welcomed clients arriving for appointments.
  • Performed over Number facials, chemical peels and waxing procedures per week.
  • Discussed procedures and treatment options with clients.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed consultations for patients before scheduling treatments.
  • Informed guests of appropriate products available to increase retail sales.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Designed post-treatment at-home care products.
  • Sterilized equipment for patient treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
11/2019 to 08/2020 Crew Trainer Mcdonald's | Hoopeston, IL,
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve Results.
  • Monitored day-to-day activities of Wendys company and employees, noting areas needing improvement and implementing plans for rectification.
  • Assisted companies in designing training budgets, saving over $Amount for Number companies annually.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving Result.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • * Onboard newly hired crewmembers in their first 3 weeks as an employee.
  • * assist crew in completing WeLearn courses. , understanding food safety procedures and demonstrate that Quality is “Our Recipe.”
  • * Ensure all crew members understand their focus must be to "Delight Every Customer." Which includes ensuring they understand and comply with all food safety procedures.
  • * provide feedback during their assigned shifts to ensure crew members understand their positions and ready to service our customers.
  • * Provide quality products and service in a clean and safe environment to each and every customer with a goal to "Delight Every Customer."
  • * Deliver quality food orders within specified service time goals.
  • * Immediately before and after peak volume periods and during all "slow periods," it is customary for crew members to "bump and slide" in positions that do not compromise food safety. This process simply means that during certain periods, a crew member will work several positions within a short period of time while adhering to food safety standards.
  • * Made sure ALL positions were maintained at rush readiness standards through re-stocking and cleaning the immediate area during service breaks.
  • * Tally money in the cash drawer at the beginning and end of each work shift.
  • * They take customers' orders, assemble the orders, and act as cashiers.
  • * replenish supplies and condiments, maintaining inventory and taking food orders.
  • * Recorded customers' orders at drive-thru and counter.
  • * Monitored orders and ensure they arrived in a quick and in an organized manner.
  • * Train workers in food preparation, and in service, sanitation, and safety procedures.
  • * Perform various financial activities such as cash handling, deposit preparation, and safe count.
  • * Supervise and participate in kitchen and dining area cleaning activities.
  • * Resolve customer complaints regarding food service.
  • * Control inventories of food, equipment, smallware, and report shortages to designated personnel.
  • * Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  • * Accept payment from customers, and make change as necessary.
  • * Communicate with customers regarding orders, comments, and complaints.
  • * Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
  • * Prepare and serve beverages such as coffee and fountain drinks.
  • * Serve orders to customers at windows, counters, or tables.
  • * Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • * Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • * Brew coffee and tea, and fill containers with requested beverages.
  • * Prepare salads, line prep, and set up line on a daily basis.
Expected in 05/2014 Diploma | Waynesville Sr. High School, Waynesville, MO GPA:
Expected in 02/2015 License | Cosmetology Marinello School Of Beauty, San Diego, CA, GPA:

Completed 1600 hours in the cosmetology program as well as Passed state board and obtained my license in California.

Expected in 08/2015 | Esthetician Marinello School Of Beauty , San Diego, CA, GPA:

Completed 600 hours in the esthetician program

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Resume Strength

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  • Target Job

Resume Overview

School Attended
  • Waynesville Sr. High School
  • Marinello School Of Beauty
  • Marinello School Of Beauty
Job Titles Held:
  • Crew Member
  • Licensed Cosmetologist
  • Crew Trainer
  • Diploma
  • License

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