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CREW MEMBER Resume Example

Resume Score: 90%

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CREW MEMBER
Career Overview

Highly enthusiastic customer service professional with 3 years client interface experience.

Dedicated Passenger Service Agent motivated to maintain customer satisfaction and contribute to company success.

Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Accomplished, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Adaptive team player
  • Client relations
  • Opening/closing procedures
  • Creative problem solving
  • Customer service
  • Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint,
  • Travel Arrangements, Travel Booking,
  • Telephone Skills,
  • Active listening
Accomplishments

(2013-2015) Passenger Service Agent at AIR FRANCE

•Boarding/ Check-in/ Arrivals/ Self kiosk Machine

ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.

manage the negative as well as the positive without losing their patience, rising to the occasion when fog closes the airport, flights are canceled by the dozen and tempers fray.care of passengers with special needs, sick/elderly passengers in wheelchairs, inexperienced travelers and children traveling alone as unaccompanied

(2011-2013) Passenger service agent at Europe Handling (european outsourcing airline company)


(Aug-Dec 2010) center agent at ORANGE (Newcastle-Upon-Tyne –UK)

•Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.


(April 2007- June 2010) Crew Member at QUICK restaurant

•Customer Service, Food Preparation and Cleanliness and Hygiene.


(2013-2015) Passenger Service Agent at AIR FRANCE

•Boarding/ Check-in/ Arrivals/ Self kiosk Machine

ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.

manage the negative as well as the positive without losing their patience, rising to the occasion when fog closes the airport, flights are canceled by the dozen and tempers fray.care of passengers with special needs, sick/elderly passengers in wheelchairs, inexperienced travelers and children traveling alone as unaccompanied

(2011-2013) Passenger service agent at Europe Handling (european outsourcing airline company)


(Aug-Dec 2010) center agent at ORANGE (Newcastle-Upon-Tyne –UK)

•Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.


(April 2007- June 2010) Crew Member at QUICK restaurant

•Customer Service, Food Preparation and Cleanliness and Hygiene.


Adapted,Assist,Contributive,Dedicated,Determined,Initiated,Integrated,Organized,Trained


Work Experience
CREW MEMBER
April 2007 to June 2010
Company Name - City, State

  • Customer Service, Food Preparation and Cleanliness and Hygiene.)
CALL CENTER AGENT
August 2010 to December 2010
Company Name - City, State
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishes sales and organization mission by completing related results as needed
PASSENGER SERVICE AGENT
December 2010 to October 2012
Company Name - City, State
  • european outsourcing airline company
PASSENGER SERVICE AGENT
February 2013 to October 2015
Company Name - City, State
  • ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.manage the negative as well as the positive without losing their patience, rising to the occasion when fog closes the airport, flights are canceled by the dozen and tempers fray.care of passengers with special needs, sick/elderly passengers in wheelchairs, inexperienced travelers and children traveling alone as unaccompanied
Educational Background
BEP METIER DE LA COMPTABILITIE : FINANCY, 2006LYCEE CHARLES DE GAULLE - City, State, FRANCE
BACCALAUREAT METIER DE LA COMPTABILITE : FINANCY, 2009LYCEE MARTIN NADAUD - City, State, FRANCE
LEVEL 1 ENGLISH COURSE : ENGLISH COURSE, 2010NEWCASTLE COLLEGE - City, State, UNITED KINGDOM
TOEIC : AIRLINE SCHOOL, 2012ASSOCIATION JEREMY - City, State, FRANCE

840/1000

Languages
  • ENGLISH: fluent
  • FRENCH: fluent
  • SPANISH: school knowledge
Skills

Making and confirming reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • LYCEE CHARLES DE GAULLE
  • LYCEE MARTIN NADAUD
  • NEWCASTLE COLLEGE
  • ASSOCIATION JEREMY

Job Titles Held:

  • CREW MEMBER
  • CALL CENTER AGENT
  • PASSENGER SERVICE AGENT

Degrees

  • BEP METIER DE LA COMPTABILITIE : FINANCY , 2006
    BACCALAUREAT METIER DE LA COMPTABILITE : FINANCY , 2009
    LEVEL 1 ENGLISH COURSE : ENGLISH COURSE , 2010
    TOEIC : AIRLINE SCHOOL , 2012

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