Highly enthusiastic customer service professional with 3 years client interface experience.
Dedicated Passenger Service Agent motivated to maintain customer satisfaction and contribute to company success.
Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Accomplished, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted
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(2013-2015) Passenger Service Agent at AIR FRANCE
•Boarding/ Check-in/ Arrivals/ Self kiosk Machine
ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.
manage the negative as well as the positive without losing their patience, rising to the occasion when fog closes the airport, flights are canceled by the dozen and tempers fray.care of passengers with special needs, sick/elderly passengers in wheelchairs, inexperienced travelers and children traveling alone as unaccompanied
(2011-2013) Passenger service agent at Europe Handling (european outsourcing airline company)
(Aug-Dec 2010) center agent at ORANGE (Newcastle-Upon-Tyne –UK)
•Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
(April 2007- June 2010) Crew Member at QUICK restaurant
•Customer Service, Food Preparation and Cleanliness and Hygiene.
(2013-2015) Passenger Service Agent at AIR FRANCE
•Boarding/ Check-in/ Arrivals/ Self kiosk Machine
ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.
manage the negative as well as the positive without losing their patience, rising to the occasion when fog closes the airport, flights are canceled by the dozen and tempers fray.care of passengers with special needs, sick/elderly passengers in wheelchairs, inexperienced travelers and children traveling alone as unaccompanied
(2011-2013) Passenger service agent at Europe Handling (european outsourcing airline company)
(Aug-Dec 2010) center agent at ORANGE (Newcastle-Upon-Tyne –UK)
•Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
(April 2007- June 2010) Crew Member at QUICK restaurant
•Customer Service, Food Preparation and Cleanliness and Hygiene.
Adapted,Assist,Contributive,Dedicated,Determined,Initiated,Integrated,Organized,Trained
840/1000
Making and confirming reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
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School Attended
Job Titles Held:
Degrees
