Crew Member Resume Example
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CREW MEMBER
Summary
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with customer service field knowledge and dedication to going beyond to properly complete tasks.
Skills
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Experience
01/2019 to 08/2020
Crew MemberPlanet Fitness Inc. － Hilliard , OH
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by completing assigned task quickly and accurately.
- Organized and restocked supplies to support operations and team productivity.
- Fulfilled additional crew-related duties to maintain nonstop operations.
- Upheld high standards of productivity and quality in all areas of operations.
- Remained mindful of workplace safety according to predetermined specifications.
- Served drinks and prepared specialty beverages.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Organized food items on serving trays and in carry-out packages.
- Resolved customer concerns and relayed relevant information to supervisor.
- Received food orders from individuals and explained offerings.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Complied with company service standards, including inventory and cash control procedures.
- Verified orders and bagged items for easy transport.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Reviewed contents on food trays to check receiving complete order.
- Completed opening, closing and shift change tasks to promote store efficiency.
08/2018 to 01/2019
Retail Sales AssociateAt & T － Saint Charles , LA
- Generated brand awareness and positive product impressions to increase sales.
- Stocked, replenished and organized inventory.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed all assigned training to stay updated on important policies and procedures.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Processed payments and maintained accurate drawers to meet financial targets.
- Adhered to all company initiatives and achieved established goals for each.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Promoted brand through event marketing, demonstrations and sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Managed cash register operations using POS system, including processing sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted in ringing up sales at registers and bagging merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Increased store sales by cross-selling complementary items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers by answering questions and locating merchandise.
- Promoted customer satisfaction through positive interaction.
- Increased sales through suggestive selling and persuasiveness.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Prepared products for promotional sampling during in-store demonstrations.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Bagged, wrapped and packaged purchases according to customer needs.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted average of 50 customers per day in finding or selecting items.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Offered coupons and special deals to increase quantity of customer spending.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Reduced store theft by observing customers, identifying security risks and informing manager.
03/2018 to 06/2018
Sandwich ArtistRenown Health － Sparks , NV
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Organized food preparation stations and replenished supplies regularly.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Completed efficient store opening and closing procedures each day.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Monitored and counted food stock and supplies to reorder on time.
- Took orders, prepared foods and processed payments in full-service establishment.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Answered guest questions, delivering most accurate and updated information available.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Quickly prepared accurate orders within expected 10-minute timeframe.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Verified orders and bagged items for easy transport.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Restocked kitchen supplies by rotating food according to dates.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Assisted customers, including answering questions and preparing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
05/2020
High School DiplomaLake Mills High School － City, State
Madison Area Technical College － City, State
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Resume Overview
School Attended
- Lake Mills High School
- Madison Area Technical College
Job Titles Held:
- Crew Member
- Retail Sales Associate
- Sandwich Artist
Degrees
- High School Diploma
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