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Crew Member Resume Example

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CREW MEMBER
Professional Summary
Strong customer service, teamwork and interpersonal skills. Ability to make quick decisions and solve problems. Dedicated to ensuring customer satisfaction by remaining accessible, friendly, and positive attitude. Successful multi-tasking while remaining professional and courteous in faced past environments. Exceptional interpersonal and team building skills. Aptitude for building rapport with a diverse range of people.

Strong customer service, teamwork and interpersonal skills. Ability to make quick decisions and solve problems. Dedicated to ensuring customer satisfaction by remaining accessible, friendly, and positive attitude. Successful multi-tasking while remaining professional and courteous in faced past environments. Exceptional interpersonal and team building skills. Aptitude for building rapport with a diverse range of people.

Skills
  • Creative problem solver
  • Strong client relations
  • Quick learner
  • Exceptional communication skills
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
Work History
Crew Member, 08/2011 to 02/2013
McDonalds – Louisville, KY
  • Maintain sanitation, health, and safety standards in work areas.
  • Verify that prepared food meets requirements for quality and quantity.
  • Serve orders to customers at windows, counters, and tables.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Crew Member, 10/2012 to 02/2013
White Castle – Louisville, KY
  • Maintain sanitation, health, and safety standards in work areas.
  • Verify that prepared food meets requirements for quality and quantity.
  • Serve orders to customers at windows, counters, and tables.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Host, 09/2013 to 03/2014
Apple Bees – Louisville, KY
  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Plan parties or other special events and services.
  • Prepare staff work schedules.
Host, 09/2012 to 02/2013
Apple Bees – Louisville, KY
  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Plan parties or other special events and services.
  • Prepare staff work schedules.
Customer Service, 09/2013 to 12/2015
CafePress – Louisville, KY
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Hear and resolve complaints from customers or the public.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Customer Service, 10/2015 to 12/2015
CafePress – Louisville, KY
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Hear and resolve complaints from customers or the public.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Intake Specialist, 06/2016 to 08/2016
Humana Inc – Louisville, KY
  • Presented case history material to review and discussion with other staff members. 
  • Responded to emails from provider and client, Reassuring If payment Insurance was covered or was not.
  • Created emails to provider and client communicating about insurance. 
  • Dealt with issues of Insurance declining.
Call Center Representative, 10/2016 to 12/2016
CafePress – Louisville, KY
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
Call Center Representative, 10/2017 to 12/2017
CafePress – Louisville, KY
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Accurately documented, researched and resolved customer service issues.
Skills
billing, credit, special events, money, windows, quality, recording, safety, scheduling, switchboard, tables, telephone
Education
High School Diploma: Jun 2015
Jefferson County - Louisville, KY
Psychology, Feb 2017
Spalding University - Louisville, KY
Psychology
Volunteer

On My P's & Q's
January 2013 to September 2015


On my P's and Q's P for princess Q for queens Is a Non-Profit organization for girls 18 and under. I was a mentor.We are committed to educational and professional development, as well as mental and physical wellness. We promote a positive self-image and are resilient to what our name suggests, ‘Staying on our P's and Q's, Princesses and Queens,' that is. We are saving our daughters, one generation at a time. I helped our princesses and queens with homework, personal issues giving great advice and being supportive, we did other activities as well such as beauty shows, dance and sing contest and ect. It was not just about school we had fun with our girls too.

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Resume Overview

Companies Worked For:

  • McDonalds
  • White Castle
  • Apple Bees
  • CafePress
  • Humana Inc

School Attended

  • Jefferson County
  • Spalding University

Job Titles Held:

  • Crew Member
  • Host
  • Customer Service
  • Intake Specialist
  • Call Center Representative

Degrees

  • High School Diploma : Jun 2015
    Psychology , Feb 2017

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