Dedicated individual talented at processing high volumes of error-free transactions and meeting departmental goals. Offering several years of experience in customer service, retention and problem resolution. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in medical and fast food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Effective individual with several years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Positive, upbeat individual brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable, friendly and solution-oriented individual with over several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
- Friendly, positive attitude
- Multitasking
- Reliable and trustworthy
- People skills
- Work ethic
- Microsoft Office
- Active listening
- Front desk operations
- Referral verification
- HIPAA guidelines
- Records maintenance
- Telephone etiquette
- Patient callbacks
- Clerical
- Customer relations abilities
- Documentation skills
- Professional telephone demeanor
- Recordkeeping experience
- Client relationship management
- High-volume call reception
- Telephone headset mastery
- Multiline phone system proficiency
- Credit card payment processing
- Customer relations
- High-energy attitude
- Adaptive team player
- Inbound and Outbound Calling
- Schedule mastery
- Courteous demeanor
- Medical coding understanding
- Data entry
- ICD-10 coding
- Billing codes
- Recordkeeping
- Submission of medical claims
Westerville, OH, 10/2018 - Current
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Received food orders from individuals and explained offerings.
- Resolved customer concerns and relayed relevant information to supervisor.
- Served drinks and prepared specialty beverages.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Verified orders and bagged items for easy transport.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Complied with company service standards, including inventory and cash control procedures.
- Reviewed contents on food trays to check receiving complete order.
- Took orders, prepared foods and processed payments in full-service Hardees establishment.
Coatesville, PA, 10/2011 - 10/2018
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Assisted with meal planning to meet nutritional plans.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Laundered clothing and bedding and changed linens several times per week to prevent spread of infection.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored and reported clients' progress.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Reported concerns to supervisor to maintain optimal care for all client needs.
- Facilitated best care by developing strong and trusting rapport with patient.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Woodbury, MN, 01/2005 - 05/2007
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
- Used CHCS to document calls and schedule appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed more than 100 incoming calls per day.
- Scheduled and confirmed appointments.
- Took information from potential customers to assess needs.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained customer records with timely and accurate database updates.
- Answered telephones and directed calls to appropriate staff members.
City, STATE, 07/2004 - 07/2005
- Scheduled and confirmed appointments.
- Managed more than 100 incoming calls per day.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Answered telephones and directed calls to appropriate staff members.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Maintained customer records with timely and accurate database updates.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
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School Attended
- Everest College
- Arkansas State University Mountain Home
- Lead Hill High School
Job Titles Held:
- Crew Member
- Personal Care Aide
- Appointment Scheduling Specialist
- Appointment Scheduler
Degrees
- Some College (No Degree)
- Some College (No Degree)
- High School Diploma
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