Crew Member Resume Example

CREW MEMBER

Summary

Dedicated individual talented at processing high volumes of error-free transactions and meeting departmental goals. Offering several years of experience in customer service, retention and problem resolution. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in medical and fast food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Effective individual with several years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Positive, upbeat individual brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable, friendly and solution-oriented individual with over several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills

Friendly, positive attitude
Multitasking
Reliable and trustworthy
People skills
Work ethic
Microsoft Office
Active listening
Front desk operations
Referral verification
HIPAA guidelines
Records maintenance
Telephone etiquette
Patient callbacks
Clerical
Customer relations abilities
Documentation skills
Professional telephone demeanor
Recordkeeping experience

Client relationship management
High-volume call reception
Telephone headset mastery
Multiline phone system proficiency
Credit card payment processing
Customer relations
High-energy attitude
Adaptive team player
Inbound and Outbound Calling
Schedule mastery
Courteous demeanor
Medical coding understanding
Data entry
ICD-10 coding
Billing codes
Recordkeeping
Submission of medical claims

Experience

10/2018 - CurrentCrew Member, Company Name, City, State

Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Received food orders from individuals and explained offerings.
Resolved customer concerns and relayed relevant information to supervisor.
Served drinks and prepared specialty beverages.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Verified orders and bagged items for easy transport.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Complied with company service standards, including inventory and cash control procedures.
Reviewed contents on food trays to check receiving complete order.
Took orders, prepared foods and processed payments in full-service Hardees establishment.

10/2011 - 10/2018Personal Care Aide, Company Name, City, State

Helped clients maintain daily living standards by assisting with personal hygiene needs.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Assisted with meal planning to meet nutritional plans.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Laundered clothing and bedding and changed linens several times per week to prevent spread of infection.
Helped clients with personal needs from exercise to bathing and personal grooming.
Monitored and reported clients' progress.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Reported concerns to supervisor to maintain optimal care for all client needs.
Facilitated best care by developing strong and trusting rapport with patient.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Supervised medication administration, personal hygiene and other activities of daily living.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.

01/2005 - 05/2007Appointment Scheduling Specialist, Company Name, City, State

Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
Used CHCS to document calls and schedule appointments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed more than 100 incoming calls per day.
Scheduled and confirmed appointments.
Took information from potential customers to assess needs.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Provided exceptional customer service through effective telephone communication and follow-ups.
Maintained customer records with timely and accurate database updates.
Answered telephones and directed calls to appropriate staff members.

07/2004 - 07/2005Appointment Scheduler, Company Name, City, State

Scheduled and confirmed appointments.
Managed more than 100 incoming calls per day.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Answered telephones and directed calls to appropriate staff members.
Provided exceptional customer service through effective telephone communication and follow-ups.
Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Maintained customer records with timely and accurate database updates.
Implemented new recordkeeping and documenting systems to improve organization and traceability.

Education and Training

Some College (No Degree), Medical AssistingEverest College, City

Some College (No Degree), PhlebotomyArkansas State University Mountain Home, City, State

05/1995High School DiplomaLead Hill High School, City, State

Resume Overview

School Attended

Everest College
Arkansas State University Mountain Home
Lead Hill High School

Job Titles Held:

Crew Member
Personal Care Aide
Appointment Scheduling Specialist
Appointment Scheduler

Degrees

Some College (No Degree) , Medical Assisting
Some College (No Degree) , Phlebotomy
High School Diploma

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