crew member resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always looking for new opportunities.

  • Guest Services
  • Food Preparation and Safety
  • Interactive Communication Skills
  • Telephone etiquette
  • Point-of-sale transactions
  • Cash Handling
  • Hospitality service expertise
  • Customer engagement
  • POS system use
Work History
Crew Member, 05/2011 - Current
Schlotzsky's Deli Santa Fe, NM,
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Supported great dining and meal experiences for guests.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Accurately operated cash register to process customer payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared salads, soups and sandwiches for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Catering Assistant, 08/2010 - 05/2011
Firehouse Subs Niceville, FL,
  • Cleared dishes and glassware quickly following each course.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Maintained flexible work schedule to meet event needs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Prepared dishes for catering events or during high-volume shifts.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Monitored dietary restrictions and served guests with special needs.
Assembly Line Worker, 11/2007 - 08/2009
Canteen Services Ithaca, MI,
  • Boxed, labeled and transported items to support assembly operations.
  • Buffed out minor scratches and imperfections to improve product quality.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Manager, 08/1999 - 12/2007
Gpm Investments Lynchburg, VA,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
  • Evaluated report data to proactively adjust and enhance operations.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
High School Diploma : , Expected in 05/2001
Mishawaka High School - Mishawaka, IN
Status -

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Resume Overview

School Attended

  • Mishawaka High School

Job Titles Held:

  • Crew Member
  • Catering Assistant
  • Assembly Line Worker
  • Manager


  • High School Diploma

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