Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Detail-oriented Customer Service Associate with 15 years in retail and related positions. I consistently go the extra mile to promote customer satisfaction and meet sales goals. Personable and skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.
Skills
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Experience
Crew Member, 06/2018 - Current
Vail Resorts – Wolcott, CO,
Vail Resorts – Wolcott, CO,
- Cleaned and organized store, including checkout desk and displays to project professional, welcoming atmosphere.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Ordered new product to keep popular items well-stocked.
- Trained new team members in cash register operation, stock procedures and customer service.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Kept store presentable with regular cleaning and organization.
- Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Maintained clean, orderly and well-stocked register area.
- Modeled customer service best practices to team members to promote positive guest experiences.
Barista, 04/2017 - 12/2017
Jerry's Food – Falcon Heights, MN,
Jerry's Food – Falcon Heights, MN,
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Listened to customer desires and needs to recommend optimal products.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Resolved customer disputes with tact and professionalism.
- Maintained highest standards of conduct and service to support company reputation.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored cafe for seating availability, safety and well being of guests.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Organized service and seating areas.
- Cleaned and sanitized work areas, utensils and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted guests with pleasant smile and superior customer service.
Stock Associate, 08/2016 - 04/2017
Crate And Barrel – Locations: Novi, MI,
Crate And Barrel – Locations: Novi, MI,
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assisted customers based on currently available product, promotional and policy information.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Updated signage to reflect current prices and help promote target merchandise.
- Communicated effectively with members of public in often crowded and noisy environments.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Assessed floor displays to determine which merchandise required restocking.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Secured products when transporting to different areas of store to prevent merchandise damage.
Barista, 01/2015 - 08/2016
Jerry's Food – Woodbury, MN,
Jerry's Food – Woodbury, MN,
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Listened to customer desires and needs to recommend optimal products.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Ordered, received and stocked supplies and retail products.
- Resolved customer disputes with tact and professionalism.
- Maintained highest standards of conduct and service to support company reputation.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored cafe for seating availability, safety and well being of guests.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Organized service and seating areas.
- Protected store assets and facilities by ensuring compliance with company policies and procedures.
- Cleaned and sanitized work areas, utensils and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Received and accurately processed customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted guests with pleasant smile and superior customer service.
Education and Training
: General Studies, Expected in
Bellevue College - Bellevue, WA
Bellevue College - Bellevue, WA
High School Diploma: , Expected in 06/2004
Lake Washington High School - Kirkland, WA
Lake Washington High School - Kirkland, WA
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School Attended
- Bellevue College
- Lake Washington High School
Job Titles Held:
- Crew Member
- Barista
- Stock Associate
- Barista
Degrees
- Some College (No Degree)
- High School Diploma
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