crew member resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. Attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.

  • Interactive communication skills
  • Table setting knowledge
  • Food preparation and safety
  • Hospitality service expertise
  • Customer engagement
  • Sale expertise
  • Verbal and written communication
  • Stocking and replenishing
  • Performance improvement
  • Order delivery practices
  • Communication skills
  • Ordering procedures
  • Point-of-sale transactions
  • Telephone etiquette
  • Cash handling
  • Point of sale knowledge
  • Customer service
  • Self-direction
  • Cross-functional team collaboration
  • Quality assurance
  • Interpersonal communication
  • Computer proficient
  • Money handling abilities
  • Warehousing functions
  • International sales support
  • Data entry
  • Key holder experience
Work History
Crew Member, 05/2019 to Current
Five GuysWinston Salem, NC,
  • Evaluated fluid levels, battery functioning and vehicle leaks
  • Flushed and refilled radiators, alternators and transmissions
  • Located and fixed tire flats with compounds or physical patches
  • Maximized efficiency by coordinating changing and rotating of tires
  • Checked, installed and repaired brake system components such as rotors, pads and drums
  • Rotated, mounted and balanced tires on cars, trucks and vans
  • Supported marketing programs and campaigns with content and messaging to drive demand
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Determined and recommended methods to address improvement opportunities
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Developed standard operating procedures and document workflows for current and future process steps
Night Shift Lead, 05/2018 to 05/2019
Merck & Co., Inc.Boston (Ma Parcel B Laboratory), MA,
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
  • Explained cooking techniques to wait staff in order to support customers with food allergies or diet restrictions
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Checked refrigerators and freezers for proper functioning and to ensure food had not spoiled
  • Stepped in to assist head chef when sous chef was absent due to illness
  • Sanitized all kitchen equipment after each shift to prevent food borne illness
  • Cleaned and sanitized work areas throughout hours of operation and at close of business
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Managed sales transactions, handled cash, counted cash and reviewed deposits to reduce financial losses
  • Sanitized dining ware and kitchen equipment according to health code standards
  • Improved operational processes to increase efficiency and ensure timely food preparation
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Landscape Supervisor, 01/2015 to 05/2018
Cb Richard EllisPalo Alto, CA,
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines
  • Inspected in-progress and completed projects, checking for customer needs, worker safety and best-in-class final results
  • Trained over 6 new employees on different equipment use, closely monitoring use for safety and adherence to company protocols
  • Adhered to OSHA guidelines and standards, including proper handling of hazardous chemicals and pesticides
  • Maintained tools and equipment to foster safe and consistent operation
  • Managed supply inventory and assigned replenishment to team members
  • Communicated with clients to provide price quotes, discuss design needs and schedule work
  • Supervised team member performance to meet client deadlines and requirements
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Received incoming calls and messages and addressed or triaged phone requests
  • Developed and executed targeted relationship and account development strategy
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards
  • Conducted training and change management processes to improve operations
Crew Worker, 10/2016 to 02/2018
My Back Office LlcNorth Charleston, SC,
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Mentored staff in expectations and parameters of kitchen goals and daily work
  • Led shifts while preparing food items and executing requests based on required specifications
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget
High School Diploma: , Expected in 05/2018
Sun Valley High School - Mesa, AZ
: , Expected in
Maricopa Community Colleges - Mesa Community College - ,

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Resume Overview

School Attended

  • Sun Valley High School
  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Crew Member
  • Night Shift Lead
  • Landscape Supervisor
  • Crew Worker


  • High School Diploma
  • Some College (No Degree)

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