Crew Member Resume Example

Skills

Training programs
Schedule management
Working collaboratively
Team building
Inventory restocking
Company standards

Sales Techniques
Training & Development
Critical thinking
Conflict resolution
Marketing

Education and Training

06/2016High School Diploma: Phase 4 Learning Center

CREW MEMBER

Summary

Hardworking and reliable individual with strong ability in money managing and marketing. Offering reliability, strong customer service and fast learning skills . Highly organized, proactive and punctual with team-oriented mentality.

Experience

Five Guys - Crew MemberAlbuquerque , NM02/2020 - Current

Responsible for managing large amounts of data and inputting information accurately into system to ensure client satisfaction.
Trained employees on an ongoing bases to increase production.
Developed new procedures which resulted in less errors.
Worked closely with internal warehouse supervisor to ensure all equipment was functioning properly.
Maintained a clean hazard free work environment resulting in less accidents.
Drove team success by completing assigned task quickly and accurately.
Upheld high standards of productivity and quality in all areas of operations.

Revzilla - Key HolderHayward , CA11/2018 - 12/2020

Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Compiled weekly monetary reports and records for store managers.
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
Partnered with store leadership team to learn and understand all management processes and reports.
Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.

Edgewood Summit - ServerCharleston , WV05/2013 - 10/2018

Prepares the tables, laying out napkins and utensils, performing all other preparation tasks. Staying updated on current menu choices, knowing if the kitchen staff is running out of any items etc.
Handle the table bookings; direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, replenishing utensils, refilling glasses.
Pe
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Processed customers' payments and provided receipts.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.

Buzzfeed - Kitchen SupervisorLos Angeles , CA09/2012 - 06/2016

Planned and managed menus for weekly offerings and special events.
Oversaw food preparation, production and presentation according to quality standards.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.

Resume Overview

School Attended

Phase 4 Learning Center

Job Titles Held:

Crew Member
Key Holder
Server
Kitchen Supervisor

Degrees

High School Diploma :

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