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crew member resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
03/2019 to 08/2019
Crew Member Milio's Sandwiches Waunakee, WI,
  • Resolved [Type] issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Loaded and unloaded materials by hand or with equipment such as [Type] and [Type] to help team meet work demands.
  • Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Volunteered to take on additional crew duties, including [Task] and [Task] when fellow [Job title]s fell ill.
  • Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
  • Monitored safety of [Number] crewmembers during [Type] tasks to go [Number] days without accident.
  • Accepted and processed payments via credit card and cash worth up to $[Amount] daily.
  • Kept activities moving smoothly by coordinating schedules and personnel.
04/2018 to 03/2019
Sandwitch artist/Cashier Manager Concord Hospitality Camden, NJ,
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained effective working relationships with peers and upper management.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
04/2011 to 07/2017
Overnight Stalker,SFS,Department Manager,Sales Ass Walmart City, STATE,
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assessed floor displays to determine which merchandise required restocking.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers based on currently available product, promotional and policy information.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Updated signage to reflect current prices and help promote target merchandise.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Supervised [Number] full-time and [Number] part-time employees.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Picked up all boxes and related trash from the sales floor.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Worked closely with sales associates to complete tasks.
  • Utililzed excellent math skills to maintain accurate inventory levels.
  • Collaborated with [Number] [Job title]s to provide quality control by inspecting, counting and checking merchandise.
  • Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Processed orders through system and coordinated product deliveries.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Helped customers complete purchases, including processing payments and bagging items.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Attended to incoming trucks and used forklifts to move pallets to staging areas.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Coached, trained and mentored new team members and manager trainees.
  • Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
  • Conducted [Timeframe] performance reviews to organize training and development for staff.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Balanced workloads to meet targets without overtaxing employees.
  • Executed targeted merchandising and promotional plans, bringing in [Number]% of quota on average.
  • Used [Type] and [Type] equipment to load, unload and move heavy products.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Assisted with identifying and implementing [Type] and [Type] marketing techniques to drive sales and deliveries.
  • Followed all safety protocols and company processes and procedures.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Used [Software] system to locate merchandise in inventory for shelf restocking.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Employed process improvement initiatives within department.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Won store sales competition for [Task], resulting in [Result].
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Offered product and service consultations and employed upselling techniques.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Handled [Type] shift overstock, restocking and inventory control.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Performed opening and closing duties as part of management team, including cash management.
  • Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Negotiated and closed deals with minimal oversight.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Checked shelves in [Type] department to ascertain which merchandise required replenishment.
  • Ensured that all [Type] department employees presented positive, exemplary image to customers.
  • Participated in year-end inventory and cycle counts through [Action] and [Action].
06/2008 to 03/2011
Cashier Sinclair Super Stop City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Worked closely with front-end staff to assist customers.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Built relationships with strategic partners leading to business development opportunities.
Education and Training
Expected in
GED:
Valley High School - Las Vegas, NV
GPA:
Expected in 06/2004
:
Valley High School - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • Valley High School
  • Valley High School

Job Titles Held:

  • Crew Member
  • Sandwitch artist/Cashier Manager
  • Overnight Stalker,SFS,Department Manager,Sales Ass
  • Cashier

Degrees

  • GED

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