Crew Member Resume Example
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CREW MEMBER
Summary
Skills
Experience
March 2019 to August 2019
Milio's SandwichesWaunakee , WICrew Member
- Resolved [Type] issues among crew members by addressing problems immediately and effectively mediating disagreements.
- Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
- Loaded and unloaded materials by hand or with equipment such as [Type] and [Type] to help team meet work demands.
- Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in all areas of operations.
- Volunteered to take on additional crew duties, including [Task] and [Task] when fellow [Job title]s fell ill.
- Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
- Monitored safety of [Number] crewmembers during [Type] tasks to go [Number] days without accident.
- Accepted and processed payments via credit card and cash worth up to $[Amount] daily.
- Kept activities moving smoothly by coordinating schedules and personnel.
April 2018 to March 2019
Concord HospitalityCamden , NJSandwitch artist/Cashier Manager
- Enhanced sales by implementing merchandising and promotional improvements.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built and maintained effective working relationships with peers and upper management.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
April 2011 to July 2017
WalmartCity , STATEOvernight Stalker,SFS,Department Manager,Sales Ass
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assessed floor displays to determine which merchandise required restocking.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers based on currently available product, promotional and policy information.
- Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
- Updated signage to reflect current prices and help promote target merchandise.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Helped average of [Number] customers per day by responding to inquiries and locating products.
- Supervised [Number] full-time and [Number] part-time employees.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Picked up all boxes and related trash from the sales floor.
- Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Greeted and assisted all customers daily in high-traffic retailer.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Worked closely with sales associates to complete tasks.
- Utililzed excellent math skills to maintain accurate inventory levels.
- Collaborated with [Number][Job title]s to provide quality control by inspecting, counting and checking merchandise.
- Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
- Processed orders through system and coordinated product deliveries.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
- Helped customers complete purchases, including processing payments and bagging items.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Attended to incoming trucks and used forklifts to move pallets to staging areas.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Coached, trained and mentored new team members and manager trainees.
- Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
- Conducted [Timeframe] performance reviews to organize training and development for staff.
- Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
- Balanced workloads to meet targets without overtaxing employees.
- Executed targeted merchandising and promotional plans, bringing in [Number]% of quota on average.
- Used [Type] and [Type] equipment to load, unload and move heavy products.
- Delegated work to staff, setting priorities and goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Assisted with identifying and implementing [Type] and [Type] marketing techniques to drive sales and deliveries.
- Followed all safety protocols and company processes and procedures.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Frequently communicated with vendors to determine backorder availability and future inventory.
- Used [Software] system to locate merchandise in inventory for shelf restocking.
- Calculated expenses to correctly mark-up merchandise, remaining competitive.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Employed process improvement initiatives within department.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Won store sales competition for [Task], resulting in [Result].
- Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Offered product and service consultations and employed upselling techniques.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Handled [Type] shift overstock, restocking and inventory control.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Removed outdated and overripe items from stock to eliminate health risks.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Performed opening and closing duties as part of management team, including cash management.
- Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Negotiated and closed deals with minimal oversight.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Checked shelves in [Type] department to ascertain which merchandise required replenishment.
- Ensured that all [Type] department employees presented positive, exemplary image to customers.
- Participated in year-end inventory and cycle counts through [Action] and [Action].
June 2008 to March 2011
Sinclair Super StopCity , STATECashier
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Worked closely with front-end staff to assist customers.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Welcomed customers, offering assistance to help find necessary store items.
- Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
- Built relationships with strategic partners leading to business development opportunities.
Education and Training
Valley High School
City, StateGED
City, StateGED
June 2004
Valley High School
City, State
City, State
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Resume Overview
School Attended
- Valley High School
Job Titles Held:
- Crew Member
- Sandwitch artist/Cashier Manager
- Overnight Stalker,SFS,Department Manager,Sales Ass
- Cashier
Degrees
- GED
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