I am looking for a company that i can not only grow with, inside of the company but also a company that i can grow with even outside of the company. I would love to work for a Business that is not only about increasing their profit but who's main goal is the satisfaction and fulfillment of the customer as well. I am highly enthusiastic customer service professional with years client interface experience. I am also enthusiastic customer service/telesales representative who is willing to do anything to make sure things are done properly, and according to protocol.
While I have had experience in Retail I have also experience in child care and am, skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Seasoned Babysitter/Childcare Worker with over nine
years experience working with preschool-aged children and infants. Along with older children as well.
I also have had to work on not only the merchandising end of retail but also the clothing end in retail as well. Allowing me to be goal-oriented and consistently seeking opportunities for growth and increasing merchandising knowledge.While working in retail i was someone who was reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience, and was a personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
During my time of working i also acquired many skills and mastered many obligations such as becoming experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures, and even got trained in food safety and handling.
Perfect attendance record
Typing speed 30 WPM
Cheerful and energetic Team leadership
Customer service mindset
Comfortable standing for long time periods Proven leader
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Neat, clean and professional appearance
Cleaned facilities at a rate of at least 20 square feet per hour.
Worked with company systems such as Word, Office, Excel, PowerPoint and diligently completed all assigned tasks, working overtime as needed.
Fulfilled all supervisory duties when Store Manager was on vacation
Demonstrated strong communication skills through Speech and debate.
Spearheaded school fundraising effort for the less fortunate
Responsible for providing vision and guidance to a group of over 200 volunteers, training them on the location they would be at as well ass procedures.
Reported and documented unsafe conditions, equipment and/or injury.
05/2015 to 01/2016
Crew MemberCipotle － anaheim, CATook initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously. Cleaned food preparation areas, cooking surfaces, and utensils. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Frequently washed and sanitized hands, food areas and food preparation tools. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Resolved guest complaints promptly and professionally. Served fresh, hot food with a smile in a timely manner.
03/2011 to 01/2012
Cashier/Cook McDonalds － Corona, CA
Expressed appreciation and invited customers to return to the store.
Resolved product issues and shared benefits of new technology.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner
. Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Prepared and served beverages such as coffee, tea and fountain drinks.
Mastered Point of Sale (POS) computer system for automated order taking.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
09/2009 to 01/2010
Sales Team Member Toys R Us － Corona, CA
Assessed customer needs and responded to questions. Cleaned and straightened work area.
Bagged merchandise by following standard procedures. Bagged merchandise by following standard procedures.
Rotated stock to maintain freshness.
I assisted customers in finding the items they were looking for and in selecting items that best fit their needs and wants.
Also stocked and organized the store floor and worked register.
Provided professional and courteous service at all times.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Dusted and mopped all hard surfaces.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance and cleaning.
07/2007 to Current
SupervisorToyota Motor Sales － Torrance, CA
Kept up-to-date, thorough and accurate case files.
Maintained up-to-date knowledge of policies regarding payments, returns and exchanges
Asissted in the training of new employees.
Expressed appreciation and invited customers to return to the store.
Promptly responded to general inquiries from members
Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Completed a daily inspection of supplies.
Selected the most efficient routes in order to get good to where they needed to be.
06/2007 to 01/2010
Teachers AidMultiple Schools － N/A, CA
Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.
Worked assisting teachers in; watching over the children, teaching then new materials, and supervising them during play time.
Engaged in activities with the children during the school year and during the summer time as well.
01/2006 to Current
Self EmployeedBaby Sitting － N/A, CA
Disciplined children and recommended other measures to correct behavior.
Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities.
Upheld all CPR and California Regulations.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Redirected children to encourage safe, positive behaviors.
Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
Modeled appropriate social behaviors and encouraged concern for others.
Supervised children while parents were on vacation, business trips and weekend getaways.
Cleaned the house, including laundry, sweeping and mopping.
Physically and verbally interacted with children throughout the day. Administered medication and minor first aid to sick and injured children.
High School Diploma: General EducationLee V Pollard － Corona, CA, USA
Continuing coursework in Photography Recipient of Validictorian speach.
Student government representative
Computer and Art Design courses Graphic Design workshop Workshop on Photoshop for Designers Marketing, Public Relations and Journalism coursework
Emphasis in Speech and Debate
Associate of Science: Buisness/ Health Science/ CommunicationsRiverside City College － Riverside, CA, USA
Coursework in Anatomy and Biology
Coursework in Building your own buisness
Marketing and Advertising coursework
Coursework in Public Relations
Communications, English and Journalism coursework
Adobe Photoshop, Cash handling, cashier, oral communication, communications skills, CA, credit, resolving customer concerns, excellent customer service, customer service, Customer Support, directing, fast, forte, french, inventory, Leadership, Listening, managing, materials, mediate, money, MS Office, organizing, problem solving, Problem Resolution, Project planning, Sales, San, self-starter, supervising, supervision, teaching, Written