Crew Member Resume Example Company Name

CREW MEMBER

Summary

Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.

Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind.

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Skills

Inventory restocking
Company standards
Reliable team worker
Neat, clean and professional appearance
Delivers exceptional customer service
Comfortable standing for long time periods
POS system operation
Customer order recording

Safe food handling
Food storage solutions
Seating assignment preparation
Bussing expertise
Table setting arrangements
Customer service
Sanitization techniques

Experience

Crew Member|Company Name - City, State|10/2019 - Current

Cleaned work areas, equipment and utensils.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Resolved customer concerns and relayed relevant information to supervisor.
Upheld food safety standards at all times.
Thoroughly cleaned and sanitized dining ware and kitchen equipment.
Ensured compliance with company service standards, including inventory and cash control procedures.
Verified compliance with all sanitation and safety requirements.
Floated in food-prep area to identify support tasks and receive assignments from cooks.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Protected food from spoilage by storing according to safety procedures.
Monitored inventory and promptly reported items that needed to be reordered.
Maintained order and cleanliness of work areas in conformance with health codes.
Kept work areas, utensils and pans cleaned and sanitized.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Prepared drinks, to complete prepared food orders.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Capitalized on slow periods to restock supplies, clean counters and remove trash.
Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
Monitored and counted food stock and supplies to reorder on time.
Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Verified orders and bagged items for easy transport.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
Suggested additional menu items, beverages and desserts to increase sales.
Recorded customer orders and communicated clearly to confirm each order.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Effectively worked with teammates and openly invited coaching from management team.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Assisted management with monthly inventory control and weekly stock ordering.
Quickly and efficiently processed payments and made accurate change.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Completed side work tasks, including restocking condiments and cleaning refrigerators.
Followed all company safety standards, including food quality and sanitation procedures.
Reviewed contents on food trays to check receiving complete order.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Mastered point-of-service (POS) computer system for automated order taking.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Accurately measured ingredients required for specific food items to reduce waste.

Custodian|Company Name - City, State|04/2018 - 09/2019

Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cleaned buildings and grounds, including bathrooms, fixtures, and windows.
Hosed down and swept steps and sidewalks.
Wet mopped and spot mopped public corridors, washrooms and classrooms.
Operated janitorial equipment properly and safely.
Scraped gum off of hard surfaces and carpet.
Wiped down various surfaces, including toilets and sinks, using approved cleaning products to prevent growth of bacteria and viruses.
Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
Completed routine maintenance checks, notifying management of any needed repairs.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
Notified building managers about needed repairs.
Checked and stocked inventory throughout facility to meet expected demands.
Responded to requests for building and maintenance repairs and cleanups immediately.

Hostess|Company Name - City, State|07/2016 - 07/2017

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Answered telephone to provide establishment information and take party reservations.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Set up and decorated menu marketing boards with current specials information and drink features.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered phones politely and promptly, accurately recording and confirming reservations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Notified servers after seating parties in section for prompt service.
Tracked seated guests and available seating using [System].
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Answered customers' questions about hours, seating, current wait time and other information.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.

Education and Training

Lakewood High School||City, State|06/2018High School Diploma

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Crew Member Resume Example

Resume Score: 80%

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