Crew Member Resume Example Sonic

CREW MEMBER

Professional Summary

I would like to think of myself as an effective crew member focused on delivering exceptional cleaning and maintenance services to all customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. I'm a motivated team member that's eager to contribute to business success. Experienced in providing high quality team work. Being focused on customer satisfaction and team productivity. Driven cook and cashier with expertise in operating prep and cooking equipment. I'm ready to work part time and willing to take on new tasks.

Skills

Verbal and written communication
Beverage preparation
Menu memorization
Order delivery practices
Performance improvement
Customer engagement
Point of sale knowledge
ServSafe

Sales expertise
Food preparation and safety
Food running
Stocking and replenishing
Interactive communication skills
Cash Handling
Point-of-sale transactions

Work History

03/2018 to 10/2019Crew MemberSonic | Norton , VA

Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Verified proper portion sizes and consistently attained high food quality standards.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Communicated closely with co-workers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Prepared estimated 20 orders simultaneously during peak breakfast and lunch periods with 100% accuracy rate, maximizing customer satisfaction and repeat business.
Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Produced over 300, breakfast dishes per day and maintained near-perfect customer satisfaction scores.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

03/1982 to 04/2015CookEast Tennessee Children's Hospital | Knoxville , TN

Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Prepared food items such as meats, poultry and fish for frying purposes.
Cleaned and maintained kitchen equipment regularly.
Distributed food to team members with efficiency in high-volume environment.
Handled portion control activities according to specified instructions provided by chef.
Planned and delegated all facets of ingredient preparation.
Oversaw care and maintenance of kitchen equipment.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

06/1995 to 07/2010CookEast Tennessee Children's Hospital | Maryville , TN

Maintained well-stocked stations with supplies and spices for maximum productivity.
Ordered and received products and supplies to stock kitchen areas.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Planned promotional menu additions based on seasonal pricing and product availability.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Cooked all menu items according to specified instructions.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Prepared ingredients for menu items.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Identified inefficiencies leading to improved productivity.

03/1982 to 01/2000SupervisorCushman & Wakefield Inc | Playa Vista , CA

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Exceeded team goals and collaborated with staff members

to implement customer service initiatives.
Established and updated work schedules to account for changing staff levels and expected workloads.
Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Assessed and authenticated customer exchanges, voids and returns.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Interpreted management directives to define and document administrative staff processes.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Education

06/1972High School DiplomaWorcester College of Fine Arts, City

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