Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hard working and reliable Customer Service Representative with over 15 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.

  • Guest Services
  • Interactive communication skills
  • Verbal and written communication
  • Interactive Communication Skills
  • Hospitality service expertise
  • Stocking and replenishing
  • Telephone etiquette
  • Sales expertise
  • Ordering Procedures
  • Cash Handling
Work History
11/2015 to Current
Crew Member Milio's Sandwiches Sun Prairie, WI,
  • Supervise and trained 10+ crew members
  • Bank deposits
  • Worked front counter, drive-thru and other areas as needed.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained fast speed of service, especially during rush times.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Took orders, prepared meals and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations
03/2012 to 06/2015
Sales Associate Nemacolin Woodlands Resort Farmington, PA,
  • Increased sales by 10%
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked to build relationships with customers and built potential for additional sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Provided first-rate service to all customers and potential customers.
01/2007 to 10/2011
Shift Manager Providence Health & Services Clackamas, OR,
  • Managed over 25 customers call per day
  • Assigned tasks and responsibilities to each employee on shift.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
Expected in 06/1995
Carthage Central High School - Carthage, NY,

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Resume Overview

School Attended

  • Carthage Central High School

Job Titles Held:

  • Crew Member
  • Sales Associate
  • Shift Manager


  • GED

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