Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Great communication
Fluently Bi-lingual Both Written and Oral
Adaptable and quick to learn
Organized and Clean
Company standards
Safety
Line Efficiency
Hospital standards
Problem resolution
Troubleshooting
Computer skills
Experience
Crew Member, 01/2021 - Current Marcus Corporation – Lake Geneva, WI,
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Prepared quality products while maintaining portion control and presentation within service goal times.
Upheld high standards of productivity and quality in all areas of operations.
Packed all fast food products in approved containers, cups and bags.
Assisted management with monthly inventory control and weekly stock ordering.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Drove team success by completing assigned task quickly and accurately.
Remained mindful of workplace safety according to predetermined specifications.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Front Desk Associate, 07/2019 - 03/2020 Community Medical Ctr – Missoula, MT,
Set guest and group reservations and processed check-ins and check-outs.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed accounts to assess open charges and answer diverse customer questions.
Answered phone and emails to make reservations and take guest information.
Contacted customers and guests to confirm reservations.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Server, 07/2018 - 06/2019 Watermark Retirement Communities – Del Rey Oaks, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Sales Associate, 07/2017 - 06/2018 Six Flags, Inc. – Cherry Valley, IL,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built trusting relationships with customers by making personal connections.
Answered incoming telephone calls to provide store, products and services information.
Met merchandise processing standards and maintained organized and accessible work area.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Negotiated and closed deals with minimal oversight.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Worked with fellow sales team members to achieve group targets.
Education and Training
High School Diploma: , Expected in 2018 - DH Conley High School - Greenville, GPA:
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