crew member resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Authorized to work in the US for any employer
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Crew Member, 07/2021 - Current
Schlotzsky's Deli Rio Rancho, NM,
  • Packed fast food products in approved containers.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked food prep and burger dressing station to support operations and team productivity.
  • Restocked supplies, removed trash and cleaned areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Prepared fast food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Subway Sandwich Artist/Cashier, 01/2016 - 04/2019
Bi-Mart Corporation Junction City, OR,
  • Ran register, made sandwiches, placed orders for Exxon and Subway, inventory, opening, closing, cook, prep for lunch and supper.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Restocked kitchen supplies by rotating food according to dates and times.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cashier, 01/2016 - 04/2019
Michaels Stores El Paso, TX,
  • Opening cash drawer, closing cash drawer, making deposits, training others on register and paperwork/ shift report.
Customer Service, 12/1999 - 12/2010
Teleflora City, STATE,
  • Work through temp agency 13 times over more than a 10 year period at Teleflora.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 40+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Upheld privacy and security requirements established by Floral regulatory agencies.
  • Worked with all staff to develop customer service improvement initiatives.
  • Exceeded company productivity standards on consistent basis.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Processed customer account changes with proprietary software.
  • Shared detailed information regarding options to help customers make decisions.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Interviewed clients to obtain vital case information and support associates.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Troubleshot, resolved or escalated technical issues based on individual customers' needs.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced call center environment.
  • Answered support calls and emails from corporate customers needing assistance with Floral products.
  • Identified support trends from calls and reported information to management to help coordinate proactive responses.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and maintained documents, files and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Pitched in to help with office tasks, including cold calling during busy periods and staff absences.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Negotiated with vendors to expedite product shipments and backorders.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Filled out sales reports to turn in to managers, recorded customer information and details surrounding transactions and verified purchase dates and order specifications.
  • Completed high volume of outbound calls per day with above-average conversion rate.
Education and Training
High school diploma: , Expected in 02/1995
Black River Technical College - Paragould, AR
Status -

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Resume Overview

School Attended

  • Black River Technical College

Job Titles Held:

  • Crew Member
  • Subway Sandwich Artist/Cashier
  • Cashier
  • Customer Service


  • High school diploma

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