Crew Member Resume Example Ripcurl - Huntington Beach, California

CREW MEMBER

Summary

I have 5+ years of extensive retail experience, including sales, customer service, and visual/operations management. I also have 1 year of experience in being a Social Media Specialist for "What Youth" which is a magazine company. My retail experience encompasses working for "Rip Curl" and "Free People" and this has allowed me to gain valuable retail experience in 2 different retail environments. My retail skill set, coupled with my punctuality, reliability, interpersonal skills and my ability to reach/exceed sales plans has resulted in three successful promotions. My first promotion was to a "Senior Sales Associate", where my additional duties included making 20% of the entire stores' sales. I was then very proud to be the youngest Associate at my store to be promoted to "Manager In Training". When our "Visual Manager" position became vacant, I was able to assist with merchandising and display, and was laterally promoted to this position.

Skills

Superb time management
Reliable and punctual
Results oriented
Excellent communication skills
Trained in Xcel and Photoshop
Quality leadership
Focused and driven
Reporting sales

In-store event display management
Interior retail displays
Product expertise
Brand image alignment
Marketing knowledge
Cheerful and energetic
High-end fashion knowledge

Education and Training

Associate of ArtsGolden West CollegeHuntington Beach, CACommunications and Public RelationsExpected in 05/2020

High School DiplomaMarina High SchoolHuntington Beach,CA,2016Here With Magazine, Costa Mesa, CA - Internship

Experience

RipcurlSales Associate/Social Media Specialist/Content Creator | Huntington Beach, CA02/2013 to 02/2016

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Free PeopleVisual Manager/Sales Manager | Huntington Beach, CA05/2016 to 09/2019

Exceeded store sales plan and payroll goal.
Served as a proactive mentor, teacher, and problem solver for the sales team.
Motivated and inspired the store team through strong store presence and consistently leading by example.
Maintained business awareness, and drove sales in order to achieve goals.
Promoted and maintained a high standard for overall Customer Care, Operations and Loss Prevention.
Ensured the use of all Customer Care resources and initiatives.
Performed all sales functions.
Facilitated the zones of the floor based on business needs.
Assisted the Visual ASM with the implementation of merchandising and display objectives.
Created and maintained the store communication boards utilizing weekly and seasonal Home Office communication.
Uphold all company Policy and Procedure.
Enhanced sales by implementing merchandising and promotional improvements.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.

Trader Joe'sCrew Member | Huntington Beach, California09/2019 to Current

Drove team success by completing jobs quickly and accurately.
Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
Organized and restocked product and supplies to support operations and team productivity.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Upheld high standards of productivity and quality in all areas of operations.
Worked quickly and effectively to finish tasks on time while keeping customer service a main focus.

Additional Information

In 2016 I interned for a magazine company called What Youth. My internship was a Social Media Specialist of our magazine. As a Social Media Specialist I was responsible for planning and monitoring our Instagram to increase our brands awareness. I was also in charge of reviewing orders, shipping out magazines and merchandise and delivering them to the post office to get them to customers in a timely manner.

Resume Overview

Companies Worked For:

Ripcurl
Free People
Trader Joe's

School Attended

Golden West College
Marina High School

Job Titles Held:

Sales Associate/Social Media Specialist/Content Creator
Visual Manager/Sales Manager
Crew Member

Degrees

Associate of Arts
High School Diploma

Crew Member Resume Example

Resume Score: 80%

Resume Overview

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