I have 5+ years of extensive retail experience, including sales, customer service, and visual/operations management. I also have 1 year of experience in being a Social Media Specialist for "What Youth" which is a magazine company. My retail experience encompasses working for "Rip Curl" and "Free People" and this has allowed me to gain valuable retail experience in 2 different retail environments. My retail skill set, coupled with my punctuality, reliability, interpersonal skills and my ability to reach/exceed sales plans has resulted in three successful promotions. My first promotion was to a "Senior Sales Associate", where my additional duties included making 20% of the entire stores' sales. I was then very proud to be the youngest Associate at my store to be promoted to "Manager In Training". When our "Visual Manager" position became vacant, I was able to assist with merchandising and display, and was laterally promoted to this position.
- Superb time management
- Reliable and punctual
- Results oriented
- Excellent communication skills
- Trained in Xcel and Photoshop
- Quality leadership
- Focused and driven
- Reporting sales
- In-store event display management
- Interior retail displays
- Product expertise
- Brand image alignment
- Marketing knowledge
- Cheerful and energetic
- High-end fashion knowledge
Phoenix, AZ, 01/2013 - 01/2016
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders through system and coordinated product deliveries.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
City, STATE, 04/2016 - 09/2019
- Exceeded store sales plan and payroll goal.
- Served as a proactive mentor, teacher, and problem solver for the sales team.
- Motivated and inspired the store team through strong store presence and consistently leading by example.
- Maintained business awareness, and drove sales in order to achieve goals.
- Promoted and maintained a high standard for overall Customer Care, Operations and Loss Prevention.
- Ensured the use of all Customer Care resources and initiatives.
- Performed all sales functions.
- Facilitated the zones of the floor based on business needs.
- Assisted the Visual ASM with the implementation of merchandising and display objectives.
- Created and maintained the store communication boards utilizing weekly and seasonal Home Office communication.
- Uphold all company Policy and Procedure.
- Enhanced sales by implementing merchandising and promotional improvements.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
City, STATE, 09/2019 - Current
- Drove team success by completing jobs quickly and accurately.
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
- Organized and restocked product and supplies to support operations and team productivity.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Upheld high standards of productivity and quality in all areas of operations.
- Worked quickly and effectively to finish tasks on time while keeping customer service a main focus.
In 2016 I interned for a magazine company called What Youth. My internship was a Social Media Specialist of our magazine. As a Social Media Specialist I was responsible for planning and monitoring our Instagram to increase our brands awareness. I was also in charge of reviewing orders, shipping out magazines and merchandise and delivering them to the post office to get them to customers in a timely manner.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Measurable Results
- Personalization
- Target Job
Resume Overview
School Attended
- Golden West College
- Marina High School
Job Titles Held:
- Sales Associate/Social Media Specialist/Content Creator
- Visual Manager/Sales Manager
- Crew Member
Degrees
- Associate of Arts
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
