Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
08/2011 to 11/2013
Crew MemberCulvers Restaurant – Mitchell, SD,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Maintain sanitation, health, and safety standards in work areas.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Measure ingredients required for specific food items being prepared.
Clean, stock, and restock workstations and display cases.
10/2015 to Current
Customer Service Representative Copart – Lumberton, NC,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
11/2013 to 01/2014
Sales AssociateXtralease – Saint Louis, MO,
Take inventory or examine merchandise to identify items to be reordered or replenished.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Answer customers' questions about merchandise and advise customers on merchandise selection.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
01/2014 to 05/2015
ServerBenihana Inc. – San Diego, CA,
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
03/2015 to Present
Front Desk AgentWyndham Hotels & Resorts Inc. – Hollywood, FL,
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check-out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Education
Expected in Jun 2013
High School Diploma: Northwestern Lehigh - New Tripoli, PA GPA:
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