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Crew Member Resume Example

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CREW MEMBER
Professional Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements , including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and focused on always producing high-quality and professional results. Self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service.

Skills
  • Guest Services
  • Customer engagement
  • Interactive Communication Skills
  • Verbal and written communication
Work History
Crew Member03/2016 to 09/2018
McDonald's – Jacksonville, FL
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Processed payments and counted change to complete transactions.
  • Greeted customers, offered assistance and provided knowledgeable support.
Housekeeper12/2013 to 08/2015
Stars Rest Inn – Jacksonville, FL
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Removed waste paper and other trash from premises to designated area.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Transported cleaning products and equipment to and from utility rooms.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Worked on team of 6 staff members to service 68 hotel rooms daily.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Waitress01/2011 to 04/2012
Pizza Hut – Jacksonville, FL
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Gas Station Clerk02/2008 to 03/2010
Hess Corp. – Jacksonville, FL
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Facilitated sales of services and goods.
  • Maintained inventory of all saleable items.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Quickly and accurately counted drawers at start and end of each shift.
Education
GED03/2006Florida State College At Jacksonville- Jacksonville, FL
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Resume Overview

Companies Worked For:

  • McDonald's
  • Stars Rest Inn
  • Pizza Hut
  • Hess Corp.

School Attended

  • Florida State College At Jacksonville

Job Titles Held:

  • Crew Member
  • Housekeeper
  • Waitress
  • Gas Station Clerk

Degrees

  • GED 03/2006

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