Crew Member Resume Example Wendy's Company

CREW MEMBER

Professional Summary

Energetic Crew Member offering outstanding skills in client engagement, food safety and inventory restocking. Well-trained individual capable of operating cashier equipment.

Responsible crew member who makes sure the work environment is clean and safe for everyone to be in Motivated Food Service Worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities.

Work History

Wendy's Company. Woodridge , ILCrew Member | 07/2019 - Current

Successfully trains new crew members and prepares them for what the work environment is going to be like.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Operated cash register for cash, check and credit card transactions with 100 % accuracy.
Counted cash in register drawer at beginning and end of shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Mentored junior employees to improve performance, food safety and customer service.
Taught new team members correct procedures for all areas of operations.
Set positive example for team members by providing high-quality, efficient service.
Restocked and cleaned restroom each hour to keep facilities neat and inviting for all guests.
Checked completed orders for accuracy and bagged meals for easy carrying.
Promoted customer loyalty by efficiently handling food and service complaints.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Cooked batches of food according to standard recipes.
Filled and mixed soft drinks, water and coffee beverages.
Processed payments and counted change to complete transactions.

Landry's. Savannah , GAHostess | 05/2019 - 05/2019

Watched dining area staff to evaluate server loads and calculate accurate wait times.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Planned-guest parties by organizing menus, spaces and special requests.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Answered customer questions about hours, seating and price information.

Marriott International. Clive , IAWaitress | 03/2019 - 05/2019

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Set dining tables to prepare for diverse types of events and follow strict service standards.

Skills

Communication skills
Stocking and replenishing
Verbal and written communication
Customer engagement
Cash handling
Beverage preparation

Table setting knowledge
Food running
Food preparation and safety
Interactive communication skills
Menu memorization

Education

Cambridge High SchoolCityExpected in 06/2020High School Diploma

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Crew Member Resume Example

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