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Crew Member Resume Example

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DR
CREW MEMBER
Professional Summary

Reliable and enthusiastic administrative assistant offering 2 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • Communication skills
  • Verbal and written communication
  • Food preparation
  • Food preparation and safety
  • Customer engagement
  • Ordering procedures
  • Food running
  • Telephone etiquette
  • Order delivery practices
  • Point-of-sale transactions
  • Interactive communication skills
  • Hospitality service expertise
  • Beverage preparation
  • Stocking and replenishing
  • Point of sale knowledge
  • Performance improvement
  • Cash handling
  • Menu memorization
Work History
07/2014 to CurrentCrew MemberDrury Hotels | Saint Louis, Missouri
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Followed company cleaning and sanitation guidelines to comply with health department regulations.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Provided attentive service and proactively assessed guest needs.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Greeted customers and answered any questions.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
09/2019 to 01/2020Administrative AssistantInsynergy | Saint Louis, Missouri
  • Scheduled office meetings and client appointments for team of [Number] professional [Job titles].
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored [Job title]'s work calendar and scheduled appointments, meetings and travel.
  • Maintained staff directory and company policy handbook for human resources department.
05/2016 to 06/2017Customer Service RepresenativeConvergys Corporation | Saint Louis, Missouri
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
11/2011 to 03/2014Crew TrainerGreat Wraps | Saint Louis, Missouri
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Handled over $2,000 worth of daily credit card and cash payments.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety and performance requirements.
  • Scrubbed grill every hour and on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Fried, grilled and baked foods such as meats, veggies and fruits.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
05/2010High School DiplomaCentral Visual/Perf. Arts High School, St Louis, MO
05/2019Emergency Medical TechnologyIHM Academy, Saint Louis Mo
Accomplishments
  • Promoted teamwork, communication and conflict resolution among shifts, districts and other departments and agencies.
  • Administered stabilizing medical care to citizens.
  • Communicated with traumatized and injured people to determine medical needs, fire origins and number of persons in need of rescue.
  • Responded to fire, crash and rescue calls.
EMT license

I received my license on June 5th 2019. It was the best thing that ever happened to me. I enjoy helping people who are in need. I also love to be an advocate for people who cant get help for themselves. I learned in the business that you cant be afraid of anything. It also requires a lot of mental strength. Seeing me make the day for someone who is not doing well mentally, physically or emotionally Is a good deed for me. Not even a good deed I may say. Its sort of a blessing. I learned everything required to simple life saving skills to advanced life saving skills.

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Resume Overview

Companies Worked For:

  • Drury Hotels
  • Insynergy
  • Convergys Corporation
  • Great Wraps

School Attended

  • Central Visual/Perf. Arts High School
  • IHM Academy

Job Titles Held:

  • Crew Member
  • Administrative Assistant
  • Customer Service Represenative
  • Crew Trainer

Degrees

  • 05/2010 High School Diploma
    05/2019 Emergency Medical Technology

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