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Crew Member Resume Example

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CREW MEMBER
Summary

In short, I am a very well-rounded individual with skill sets in a wide range of areas. I am hard working, and self driven. I have tons of experience with people, decision making, and with responsibility. If I can be trusted with keys and codes to million dollar homes and resorts, I am definitely a trustworthy candidate and student that can do anything I set my mind to. There has never been an obstacle before me that I was not able to overcome. My desire to open my own business one day will keep me driven and determined to reach my goal.

Skills
  • Excellent sense of direction
  • Defensive driver training
  • Messaging and speechwriting
  • Proofreading
  • Piano lessons
  • Product and service knowledge
  • Research and writing
  • Business operations
  • Goal setting
  • First aid training
  • Basic food preparation
  • Street performance background
  • Ukulele proficiency
  • Broad rhythmic and metric range
  • Expressive
  • Strong improvising ability
  • Problem-solving capabilities
  • Superb time management
  • Schedule management
  • Vehicle operation
  • Interior and exterior cleaning
  • Cleaning methods
  • Excellent oral and written communication
  • Hardworking
  • Five-star resort cleaning
Experience
08/2012 to 08/2013
Crew MemberMcDonald's － Greeneville, TN
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
02/2015 to 04/2019
ManagerSerenity Cleaning － Chico, CA
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Managed day-to-day operations, including supervision and assignment delegation for five-member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
09/2018 to 02/2019
HousekeeperRed Mountain Resort － Ivins, UT
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Swept and damp-mopped private stairways and hallways.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Moved beds, sofas and other furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Reduced average cleaning time per room from sixty to forty-five minutes.
  • Dusted ceiling air conditioning filters and ventilation systems.
  • Reported all maintenance issues to the housekeeping status board.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Supplied guests with extra towels and toiletries when requested.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Organized supplies for efficient use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Dusted and vacuumed a minimum of 8 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Responded to guest requests for linens and amenity items quickly, which increased patron satisfaction rates
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Kept utility sink rooms in clean, neat and orderly condition.
11/2019 to Current
Delivery DriverPostmates － St Petersburg, Florida
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Drive around town picking up food in a timely manor
  • Ensuring customer orders are correct and kept hot/cold in transit to the customer
Education and Training
Some College (No Degree): Computer Typography And CompositionWalters State Community College － Morristown, TN

Dual Enrollment

05/2012
High School DiplomaChuckey Doak High School － Afton, TN
Hobbies

Singing/Vocal

Ukulele

Mandolin

Piano

Guitar

Drawing/Painting

Composing

Poetry

Writing

Tennis

Video Games

Hiking

Gardening

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Resume Overview

Companies Worked For:

  • McDonald's
  • Serenity Cleaning
  • Red Mountain Resort
  • Postmates

School Attended

  • Walters State Community College
  • Chuckey Doak High School

Job Titles Held:

  • Crew Member
  • Manager
  • Housekeeper
  • Delivery Driver

Degrees

  • Some College (No Degree) : Computer Typography And Composition
    High School Diploma

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