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Crew Member Resume Example

Resume Score: 80%

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CREW MEMBER
Summary

In short, I am a very well-rounded individual with skill sets in a wide range of areas. I am hard working, and self driven. I have tons of experience with people, decision making, and with responsibility. If I can be trusted with keys and codes to million dollar homes and resorts, I am definitely a trustworthy candidate and student that can do anything I set my mind to. There has never been an obstacle before me that I was not able to overcome. My desire to open my own business one day will keep me driven and determined to reach my goal.

Skills
  • Excellent sense of direction
  • Defensive driver training
  • Messaging and speechwriting
  • Proofreading
  • Piano lessons
  • Product and service knowledge
  • Research and writing
  • Business operations
  • Goal setting
  • First aid training
  • Basic food preparation
  • Street performance background
  • Ukulele proficiency
  • Broad rhythmic and metric range
  • Expressive
  • Strong improvising ability
  • Problem-solving capabilities
  • Superb time management
  • Schedule management
  • Vehicle operation
  • Interior and exterior cleaning
  • Cleaning methods
  • Excellent oral and written communication
  • Hardworking
  • Five-star resort cleaning
Experience
08/2012 to 08/2013
Crew MemberMcDonald's - Greeneville, TN
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
02/2015 to 04/2019
ManagerSerenity Cleaning - Chico, CA
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Managed day-to-day operations, including supervision and assignment delegation for five-member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
09/2018 to 02/2019
HousekeeperRed Mountain Resort - Ivins, UT
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Swept and damp-mopped private stairways and hallways.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Moved beds, sofas and other furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Reduced average cleaning time per room from sixty to forty-five minutes.
  • Dusted ceiling air conditioning filters and ventilation systems.
  • Reported all maintenance issues to the housekeeping status board.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Supplied guests with extra towels and toiletries when requested.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Organized supplies for efficient use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Dusted and vacuumed a minimum of 8 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Responded to guest requests for linens and amenity items quickly, which increased patron satisfaction rates
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Kept utility sink rooms in clean, neat and orderly condition.
11/2019 to Current
Delivery DriverPostmates - St Petersburg, Florida
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Drive around town picking up food in a timely manor
  • Ensuring customer orders are correct and kept hot/cold in transit to the customer
Education and Training
Some College (No Degree): Computer Typography And CompositionWalters State Community College - Morristown, TN

Dual Enrollment

05/2012
High School DiplomaChuckey Doak High School - Afton, TN
Hobbies

Singing/Vocal

Ukulele

Mandolin

Piano

Guitar

Drawing/Painting

Composing

Poetry

Writing

Tennis

Video Games

Hiking

Gardening

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • McDonald's
  • Serenity Cleaning
  • Red Mountain Resort
  • Postmates

School Attended

  • Walters State Community College
  • Chuckey Doak High School

Job Titles Held:

  • Crew Member
  • Manager
  • Housekeeper
  • Delivery Driver

Degrees

  • Some College (No Degree) : Computer Typography And Composition
    High School Diploma

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