Crew Member Resume Example
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CREW MEMBER
Summary
In short, I am a very well-rounded individual with skill sets in a wide range of areas. I am hard working, and self driven. I have tons of experience with people, decision making, and with responsibility. If I can be trusted with keys and codes to million dollar homes and resorts, I am definitely a trustworthy candidate and student that can do anything I set my mind to. There has never been an obstacle before me that I was not able to overcome. My desire to open my own business one day will keep me driven and determined to reach my goal.
Skills
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Experience
08/2012 to 08/2013
Crew MemberMister Carwash － Ormond Beach , FL
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
02/2015 to 04/2019
ManagerMorgan Stanley － Aventura , FL
- Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Managed day-to-day operations, including supervision and assignment delegation for five-member team.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Executed new training initiative to improve skills and develop leaders from within.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Improved and assessed process functionality to eliminate downtime and boost productivity.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
09/2018 to 02/2019
HousekeeperRiverview Health And Rehab － Savannah , GA
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Swept and damp-mopped private stairways and hallways.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and vacuumed floors, hallways and stairwells.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
- Moved beds, sofas and other furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Reduced average cleaning time per room from sixty to forty-five minutes.
- Dusted ceiling air conditioning filters and ventilation systems.
- Reported all maintenance issues to the housekeeping status board.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Supplied guests with extra towels and toiletries when requested.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Organized supplies for efficient use based on expected customer needs.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Dusted and vacuumed a minimum of 8 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Responded to guest requests for linens and amenity items quickly, which increased patron satisfaction rates
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Spot cleaned carpets using industrial carpet cleaner.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Collected trash from premises and removed to designated areas to alleviate bad odors.
- Kept utility sink rooms in clean, neat and orderly condition.
11/2019 to Current
Delivery DriverCvs Health － Hyannis , MA
- Consulted with customers to gain feedback and address concerns with products or services.
- Drive around town picking up food in a timely manor
- Ensuring customer orders are correct and kept hot/cold in transit to the customer
Education and Training
Some College (No Degree): Computer Typography And CompositionWalters State Community College － City, State
Dual Enrollment
05/2012
High School DiplomaChuckey Doak High School － City, State
Hobbies
Singing/Vocal
Ukulele
Mandolin
Piano
Guitar
Drawing/Painting
Composing
Poetry
Writing
Tennis
Video Games
Hiking
Gardening
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Resume Overview
School Attended
- Walters State Community College
- Chuckey Doak High School
Job Titles Held:
- Crew Member
- Manager
- Housekeeper
- Delivery Driver
Degrees
- Some College (No Degree) : Computer Typography And Composition
High School Diploma
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