Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Strong individual with 10+ years of experience working in all weather conditions. Bilingual and safety-minded employee with ability to multitask in busy environments. Well-trained in using POS equipment.

Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality performance work. Focused on customer satisfaction and team productivity.

Seasoned Crew Trainer focused on maximizing team success by providing new members with excellent training and support. Possess current Food Handler's card and extensive knowledge of food safety, cleaning and sanitizing procedures.

Consistently handled high-volume work over long shifts without losing focus or accuracy. Multitasker with history of efficiently supporting team and customer needs.

. Focused on health and safety by keeping kitchen and food service areas clean and sanitized.

Talented Crew Member and Manager with 10+ years of experience in food and retail experience Skilled at taking orders, handling special requests, preparing large food orders and upholding accuracy .Remains calm and focused when managing multiple tasks and communicating with customers.

  • Product cross-selling
  • Attention to detail
  • Goal oriented
  • Sense or urgency
  • Team player
  • Problem resolution
  • Customer service
  • Bilingual
  • Communications
  • Leadership
  • Fast learner
  • Focused
12/2018 to Current Shift Manager The Integral Group Llc | Columbus, GA,
  • Upheld high standards of productivity and quality in all areas of operations.
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Taught approved company program curriculum using authorized materials and training techniques.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Organized and restocked front counter and kitchen supplies to support operations and team productivity.
  • Drove team success by communicating orders quickly and accurately.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reinforced rules to promote superior employee performance.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Cross-trained in every store role to maximize operational knowledge.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
01/2012 to 11/2015 Cashier /Customer Service Representative Vacasa | Big Sky/Bozeman, MT,
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Processed customer payments oquickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Smoothly processed incoming orders, handling over numerous Western Union transactions per day with exceptional accuracy.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to assistant manager for remediation.
07/XXX8 to 06/2011 Assistant Manager California Food Management Dba Burger King | City, STATE,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize team productivity.
  • Completed inventory audits to identify losses and project future demands.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
02/XXX6 to 02/XXX8 Lead Teller Operations Specialist Wells Fargo Bank NA | City, STATE,

Approve consumer and business deposits , Withdrawals, Wire Transfers, Cashiers Check up to $75,000.

Remove pledges and holds from accounts.

Performed vault audits and teller random cash audits .

ATM fullfilment .

Processed American Express Travelers checks.

Placed order for cash from LACVS.

Open and close branch .

Processed mortgage payments .

Education and Training
Expected in 12/1999 High School Diploma | Colegio Santa Isabel , Cojutepeque, El Salvador GPA:
  • Completed coursework in Accounting, and Financing .
  • Won best cursive handwriting in class of 30 .

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School Attended

  • Colegio Santa Isabel

Job Titles Held:

  • Shift Manager
  • Cashier /Customer Service Representative
  • Assistant Manager
  • Lead Teller Operations Specialist


  • High School Diploma

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