Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.

  • Marketing
  • Procedural improvements
  • Marketing promotions
  • Forecasting skills
  • Schedule management
  • Workforce Management
  • Superb time management
  • Customer Service
  • Purchasing and planning
  • Task delegation
  • Sales strategies
  • Contract development and management
  • Issue and conflict resolution
  • Systems and automation applications
  • Capital improvement planning
  • Brand management
General Contractor, 02/2016 to 10/2017
Aegion CorpBridgeton, MO,
  • Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
  • Ordered supplies and controlled inventory to keep overhead low and maintain supply availability.
  • Visited job sites and reviewed renovation plans to ascertain projects.
  • Established scopes of work, budgets and construction timelines to manage and plan projects.
  • Saved money by managing cost-effective supplier purchases.
  • Oversaw and coordinated construction for expansion of commercial buildings.
  • Managed projects with large labor, equipment and material budgets.
  • Acquired new residential customers, commercial clients and construction partners to boost revenue.
  • Installed and oversaw installation of drywall on various commercial and residential projects.
  • Coordinated all phases of construction projects from inception to completion.
  • Inspected sites before and after construction projects.
Crew Leader, 01/2010 to 02/2015
W.W. Grainger, Inc.Cedar Rapids, IA,
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Monitored task completion to meet company standards for performance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Mentored newly hired crew members to prepare each for job roles.
Managment, 1997 to 2003
J.F. SheaBrentwood, CA,
  • Resolved customer issues efficiently to build loyalty.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Assisted with administrative tasks to better understand industry processes.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Researched and responded to customer and vendor inquiries.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Prepared and reviewed documents for potential and existing clients.
  • Contributed to outline and direction for employee project teams.
  • Assisted with recruitment, interviewing and onboarding new employees.
  • Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
Area Field Manager, 2003 to 2010
Uhaul Moving And StorageCity, STATE,
  • Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
  • Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
  • Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's ability and experience and followed up to verify right fit.
  • Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
  • Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew.
  • Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated work of 60-70 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 10-17 employees in sales and customer service department.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw workforce schedules and allocated resources in collaboration with CSR's in order to achieve project goals.
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Identified business issues, creating customized solutions for individual problems.
  • Reduced process gaps, effectively managing and training 12-17 employees on best practices to ensure optimal productivity.
  • Managed programs for 5 locations by supervising managers
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education and Training
Associate of Applied Business: Small Business Management, Expected in 01/1997
Clackamas Community College - Oregon City, OR

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  • Associate of Applied Business

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