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Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
- Marketing
- Procedural improvements
- Marketing promotions
- Forecasting skills
- Schedule management
- Workforce Management
- Superb time management
- Customer Service
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- Purchasing and planning
- Task delegation
- Sales strategies
- Contract development and management
- Issue and conflict resolution
- Systems and automation applications
- Capital improvement planning
- Brand management
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General Contractor, 02/2016 to 10/2017
Aegion Corp – Bridgeton, MO,
- Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
- Ordered supplies and controlled inventory to keep overhead low and maintain supply availability.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Established scopes of work, budgets and construction timelines to manage and plan projects.
- Saved money by managing cost-effective supplier purchases.
- Oversaw and coordinated construction for expansion of commercial buildings.
- Managed projects with large labor, equipment and material budgets.
- Acquired new residential customers, commercial clients and construction partners to boost revenue.
- Installed and oversaw installation of drywall on various commercial and residential projects.
- Coordinated all phases of construction projects from inception to completion.
- Inspected sites before and after construction projects.
Crew Leader, 01/2010 to 02/2015
W.W. Grainger, Inc. – Cedar Rapids, IA,
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Delegated daily tasks to team members to optimize group productivity.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Mentored newly hired crew members to prepare each for job roles.
Managment, 1997 to 2003
J.F. Shea – Brentwood, CA,
- Resolved customer issues efficiently to build loyalty.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Responded to advanced issues with professional and relationship-focused approach.
- Assisted with administrative tasks to better understand industry processes.
- Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
- Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Researched and responded to customer and vendor inquiries.
- Tracked, recorded and reported customer satisfaction data for each shift.
- Collaborated with management on marketing strategies to increase sales and gross profit.
- Prepared and reviewed documents for potential and existing clients.
- Contributed to outline and direction for employee project teams.
- Assisted with recruitment, interviewing and onboarding new employees.
- Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
Area Field Manager, 2003 to 2010
Uhaul Moving And Storage – City, STATE,
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's ability and experience and followed up to verify right fit.
- Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
- Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew.
- Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Cross-trained in every store role to maximize operational knowledge.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Coordinated work of 60-70 employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks to 10-17 employees in sales and customer service department.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Oversaw workforce schedules and allocated resources in collaboration with CSR's in order to achieve project goals.
- Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
- Identified business issues, creating customized solutions for individual problems.
- Reduced process gaps, effectively managing and training 12-17 employees on best practices to ensure optimal productivity.
- Managed programs for 5 locations by supervising managers
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
Associate of Applied Business: Small Business Management, Expected in 01/1997
Clackamas Community College - Oregon City, OR
GPA:
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