Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Skills
Marketing
Procedural improvements
Marketing promotions
Forecasting skills
Schedule management
Workforce Management
Superb time management
Customer Service
Purchasing and planning
Task delegation
Sales strategies
Contract development and management
Issue and conflict resolution
Systems and automation applications
Capital improvement planning
Brand management
Experience
General Contractor, 02/2016 to 10/2017 Aegion Corp – Bridgeton, MO,
Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
Ordered supplies and controlled inventory to keep overhead low and maintain supply availability.
Visited job sites and reviewed renovation plans to ascertain projects.
Established scopes of work, budgets and construction timelines to manage and plan projects.
Saved money by managing cost-effective supplier purchases.
Oversaw and coordinated construction for expansion of commercial buildings.
Managed projects with large labor, equipment and material budgets.
Acquired new residential customers, commercial clients and construction partners to boost revenue.
Installed and oversaw installation of drywall on various commercial and residential projects.
Coordinated all phases of construction projects from inception to completion.
Inspected sites before and after construction projects.
Crew Leader, 01/2010 to 02/2015 W.W. Grainger, Inc. – Cedar Rapids, IA,
Managed multiple employees in various job tasks throughout phases of project completion.
Monitored task completion to meet company standards for performance.
Delegated daily tasks to team members to optimize group productivity.
Inspected cleanliness, organization and safety of job sites after every shift.
Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
Mentored newly hired crew members to prepare each for job roles.
Managment, 1997 to 2003 J.F. Shea – Brentwood, CA,
Resolved customer issues efficiently to build loyalty.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Responded to advanced issues with professional and relationship-focused approach.
Assisted with administrative tasks to better understand industry processes.
Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Researched and responded to customer and vendor inquiries.
Tracked, recorded and reported customer satisfaction data for each shift.
Collaborated with management on marketing strategies to increase sales and gross profit.
Prepared and reviewed documents for potential and existing clients.
Contributed to outline and direction for employee project teams.
Assisted with recruitment, interviewing and onboarding new employees.
Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
Area Field Manager, 2003 to 2010 Uhaul Moving And Storage – City, STATE,
Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's ability and experience and followed up to verify right fit.
Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew.
Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Coached staff on strategies to enhance performance and improve customer relations.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Cross-trained in every store role to maximize operational knowledge.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Coordinated work of 60-70 employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to 10-17 employees in sales and customer service department.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Oversaw workforce schedules and allocated resources in collaboration with CSR's in order to achieve project goals.
Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
Identified business issues, creating customized solutions for individual problems.
Reduced process gaps, effectively managing and training 12-17 employees on best practices to ensure optimal productivity.
Managed programs for 5 locations by supervising managers
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education and Training
Associate of Applied Business: Small Business Management, Expected in 01/1997 Clackamas Community College - Oregon City, OR GPA:
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