LiveCareer-Resume

crew leader resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
  • , , 609 Johnson Ave., 49204, Tulsa, OK
  • Home:
  • Cell:
  • resumesample@example.com
  • :
Summary

Team-oriented Crew Leader and Shipping & Receiving assistant with task prioritization and customer service skills. Capable of establishing and maintaining effective working relationships. Ready to take a well-rounded career to the next level in a new leadership role.

Skills
  • Mentoring and coaching
  • Job assignments
  • Task prioritization
  • Verbal and written communication
  • Issue troubleshooting
  • Safety procedures
  • Crew oversight
  • Works well independently
  • Effective at multi-tasking
  • Strong team player
  • Good communication skills
  • Fast learner
  • Strong initiative
  • Self-motivated
  • Basic computer skills
  • Dependable and reliable
  • Inventory control practices
  • Capable of heavy lifting
  • General math skills
  • Forklift driving
  • Hand tool operations
  • Materials handling
  • Crew management
  • Safety protocols and procedures
  • OSHA
  • Heavy lifting
  • Standard operating procedures understanding
Experience
Crew Leader, 04/2012 to Current
Mister CarwashMeridian, MS,
  • Supervised a crew of four employees in multiple project tasks, including general routine itinerary.
  • Monitored overall team and individual employee performance and communicated information daily to the supervisor.
  • Trained employees so that they were well-educated in time management and the proper ways to complete their job duties.
  • Pitched in to help with various job tasks when employees were out sick to ensure that projects were completed on time.
  • Pitched in to help on the job site whenever the team was short-staffed or project deadlines were looming.
  • Ensured that job tasks were completed to standards and in accordance with company guidelines.
  • Supervised a crew of four employees in multiple project tasks, including general pulling of merchandise orders and loading of outgoing trucks.
  • Utilized all necessary equipment and machinery while observing various safety precautions and practices.
  • Maintained the job site on a daily basis and checked to see that all trash and refuse was removed.
  • Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.
  • Collaborated with other teams and departments to ensure smooth work flow and efficient organization operations.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Promoted shop safety by working in a safe manner.
  • Followed standards and procedures to maintain safe work environment.
  • Responsible for wide variety of duties including, loading interior and exterior doors, molding and various specially ordered materials to be delivered to construction job sites.
  • Loaded and unloaded building materials used for construction.
  • Maintained positive relationships with all employees and supervisors.
  • Accurately read, understood, and carried out written instructions.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored task completion to meet company standards for performance.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Use of forklift daily.
  • Shipping and receiving
Professional Mover, 07/2010 to 04/2012
Divisions, Inc.Memphis, TN,
  • Packed boxes according to correct service and quality standards.
  • Followed safety procedures and traffic laws.
  • Planned routes according to traffic patterns and company regulations.
  • Cleaned up debris and extra boxes to leave locations clean and neat.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Maximized customer satisfaction by providing fast service and resolving issues in a timely manner.
  • Performed walkthroughs of customer locations to check that all items were removed.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Redirected shipments en route in response to customer requests.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Established long-term customer relationships through prompt and courteous service.
Team Leader, 01/2006 to 06/2010
Lowes Companies IncCity, STATE,
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Learned, referenced and applied product knowledge information.
  • Recommended alternative items if product was out of stock.
  • Served as the main liaison between customers, management and sales team.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Answered an average of 8 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Identified potential shoplifters and alerted management.
  • Used time efficiently when not serving customers, including restocking, front-facing merchandise, and overall cleaning of department.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Communicated clear expectations and goals to each team member.
  • Alerted customers to upcoming sales events and promotions.
  • Worked with the management team to implement the proper division of responsibilities.
  • Welcomed customers into the store and helped them locate items.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Participated in physical inventory counts every 3 months.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Responded to all customer inquiries thoroughly and professionally.
  • Placed special merchandise orders for customers.
  • Answered customer questions about product availability and shipment times.
Education and Training
High School Diploma: , Expected in 2004 to Richland Northeast High School - Columbia, SC,
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Richland Northeast High School

Job Titles Held:

  • Crew Leader
  • Professional Mover
  • Team Leader

Degrees

  • High School Diploma

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