Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated Crew Leader lends over 16 years experience to overseeing effective communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and workflow efficiency. Customer service dedication.

  • Work task assignments
  • Crew scheduling
  • Crew management
  • Onboarding and training
  • Heavy lifting
  • Safety protocols and procedures
  • Project Management
  • Materials handling
  • Standard operating procedures understanding
  • Safety behaviors expertise
  • Friendly, positive attitude
  • Meeting participation
08/2005 to 11/2020 Crew Leader Envirovac | Georgetown, SC,
  • Led observance of safety mandate observance and OSHA restriction enforcement to maintain worker safety best practices.
  • Reviewed production specifications to properly set up and calibrate machinery.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed multiple employees in various job tasks throughout all phases of project completion.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Mentored all newly hired [Job Title]s in [Task] and [Task] to prepare each for job roles.
  • Monitored task completion to meet company standards for performance.
  • Resolved [Type] issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
04/2017 to 08/2020 Shift Manager K Health | Georgia, AL,
  • Increased customer base and market share by promoting product through diverse channels.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Generated reports to assess performance and make adjustments.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
08/2019 to 02/2020 Shift Leader Biscuitville | Raleigh, NC,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Assisted with performance reviews to identify areas of improvement.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Documented receipts, employee hours and inventory movements.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
10/2005 to 06/2014 Personal Home Care Aide Giant Eagle, Inc. | Bethel Park, PA,
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Planned optimal meals based on established nutritional plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Monitored and reported clients' progress.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Improved patient outlook and daily living through compassionate care.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Managed medical stock and restocked inventory to ensure optimal availability for patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Participated in [Type] and [Type] performance improvement activities to improve patient safety and quality of care.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Comforted patients and provided each with reassurance and encouragement.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Facilitated games and other activities to engage long-term patients.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Assisted with adequate nutrition and fluid intake.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Provided pre- and post-operative care to [Number] patients per week.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Played games, including [Type] and [Type], with patients on [Timeframe] basis to boost mood, improve memory and provide light entertainment.
  • Used mobility devices and [Type] equipment to transport patients.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Supervised [Number] patients with diminished capacity to monitor any safety hazards.
Education and Training
Expected in 05/2002 GED | Brazoswood High School, Clute, TX GPA:

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Resume Overview

School Attended

  • Brazoswood High School

Job Titles Held:

  • Crew Leader
  • Shift Manager
  • Shift Leader
  • Personal Home Care Aide


  • GED

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