Knowledgeable individual with friendly disposition and a desire to work hard. Known for having an outstanding work ethic. Able to lift 60 pounds and trained to operate the forklift and other various types of electrical equipment.
Skills
Staff mentoring
Issue resolution
ID verification
Customer assistance
Merchandise restocking
Loss prevention
Experience
Crew Leader, 04/2012 - Current Cox Enterprises – Shreveport, LA,
Delegated daily tasks to team members to optimize group productivity.
Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Inspected cleanliness, organization and safety of job sites after every shift.
Managed multiple employees in various job tasks throughout all phases of project completion.
Supervised all project contributions to meet organizational deadlines and expectations.
Monitored task completion to meet company standards for performance.
Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
Mentored all newly hired crew members in food service procedures and ensured that each was prepared for their job roles.
Instructed newly hired employees on maximizing customer satisfaction and team efficiency.
Installation Technician, 08/2020 - Current Ferguson – Midland, TX,
Provided effective demonstrations of how to use the router and connect to online features so that customers understood how to use each feature before marking the job complete every installation.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Dispatched to various sites to perform service calls on antennas that had failed.
Troubleshot and installed roughly 140 antennas since starting, around 8 antennas installed weekly.
Maintained clean tools, test equipment, and work motor vehicles.
Coordinated efforts with other workers involved in installing and maintaining equipment and components.
Hoisted, measured, tested and drilled for various products safely and efficiently.
Cashier, 01/2018 - 08/2020 Centura Health – Frisco, CO,
Helped customers find specific products, answered questions and offered advice.
Scanned customer purchases, supporting transactions to streamline sales process.
Trained new team members in cash register operation, stock procedures and customer service.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
