Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Conscientious Crew Leader dedicated to staying professional in difficult situations. Outgoing demeanor focused on task management, overseeing employees and monitoring complex workflows and conditions. Promotes interpersonal and adaptability skills to complete project tasks safely and to specifications. Detail-oriented Crew Leader promotes superior employee and customer relationship building through strong communications. Resourceful understanding for prioritizing complex tasks, delivering high-level CRM and streamlining operations. Adept at negotiating conflict and maintaining safety across operations to meet project objectives. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Onboarding and training
  • Crew scheduling
  • Work task assignments
  • Crew management
  • Workforce Management
  • OSHA
  • Meeting participation
  • Safety protocols and procedures
  • Project Management
  • Safety behaviors expertise
  • Standard operating procedures understanding
  • Hand tool operations
  • Materials handling
  • Planning
  • Conflict resolution
Crew Leader, 07/2018 to 03/2020
State Of IndianaIndianapolis/Michigan Rd, IN,
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Mentored newly hired crew members to prepare each for job roles.
  • Supervised project contributions to meet organizational deadlines and expectations
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Resolved issues among crew members by addressing problems immediately and mediating disagreements.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Assigned duties to specific employees and teams according to roles and skills.
Opening Cashier, 02/2018 to 07/2018
Whole Foods MarketPlainview, NY,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed 100 transactions per day with exceptional accuracy.
Assistant Manager, 01/1999 to 08/2003
SamsoniteBirch Run, MI,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Planned and prepared workflow schedules, delegating tasks for 3 to4-member team.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education and Training
High School Diploma: , Expected in 05/1992
Roosevelt High School - Des Moines, IA,
  • Major in Accounting/Business
  • Honor Roll 1st semester of Junior Year 1990

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  • Roosevelt High School

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  • Opening Cashier
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  • High School Diploma

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