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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated and fast adapting treatment coordinator with extensive knowledge over dental treatments, processes, and financial inquiries. Dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, organizing and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Consistently recognized for organizational, communicational, and technological skills.

Skills
  • Bilingual (Spanish & English)
  • Communicating with Insurance
  • Observant of detailed patient information
  • Complete Knowledge of OpenDental
  • Skilled in Pre-Authorizations to Insurances
  • 4+ Years Experience in Microsoft, Word, Powerpoint, and Excel
  • Experience with children
  • Hospitality service expertise
  • Product promotion
  • Telephone etiquette
  • Expert in patient engagement
  • Sales expertise
Work History
11/2021 to Current Front Desk /Treatment Coordinator Five Guys | Columbus, OH,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Checked-in patients, collected payments and verified insurances to maintain office flow.
  • Read and responded to emails, answered telephone calls on multi-line phone system.
  • Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
  • Responsible for patient accounts/end-of-day reports and batches and notified doctors and team members of necessary corrections and resolutions.
  • Transcribed phone messages for entire office and relayed messages.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Scheduled and kept up with appointments in OpenDental.
  • Wrote all Pre-Authorizations for treatments that were required by insurances.
  • Lead team members in weekly meetings discussing office efficiency and patient scheduling.
  • Presented treatments to patient in English and Spanish to accommodate our Spanish speaking patients.


07/2020 to Current Crew Wts International, Inc. | Indianapolis, IN,
  • Train new employees in all positions on food truck
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Communicated effectively with upper management, team members and customers to keep everyone informed.
  • Pitched in to help with various job tasks and filled in when needed
01/2021 to 08/2021 Sensei (Teacher) Sonic Drive-In | Stonewall, LA,
  • Using the Code Ninjas curriculum I helped kids (ages 5 - 14) with learning Java, Java Script, Unity, Python, and CSS/HTML.
  • Set up visual aids, equipment and classroom displays to support improvement in their typing, coding, and other computer skills.
  • Assisted other sensei's with classroom management to maintain a positive learning environment.
  • Maximized receptive learning by educating Jr. Ninjas (students 5-7 years old) using hands-on instructional techniques.
  • Oversaw 13 - 15 students with other sensei's at Code Ninjas to maintain optimal safety and security.
  • Worked with students with autism
05/2020 to 08/2020 Front Desk Receptionist Sonic | City, STATE,
  • Answered multi-line phone system to respond to inquiries and update accounts
  • Maintained children's files and records organized
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used Excel to prepare the following day employee work schedules for team members.
  • Monitored office supplies by checking inventory and restocking.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Expected in 05/2023 Associate of Science | Biology Northwest Vista College, San Antonio, TX GPA:
Expected in 10/2020 High School Diploma | Business Careers High School, San Antonio, TX, GPA:

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86Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Northwest Vista College
  • Business Careers High School
Job Titles Held:
  • Front Desk /Treatment Coordinator
  • Crew
  • Sensei (Teacher)
  • Front Desk Receptionist
Degrees
  • Associate of Science
  • High School Diploma