Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I am very highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Experienced Line Cook with exceptional knowledge of a wide variety of kitchen equipment and cooking techniques in a fast-paced environment. jack's family restaurant with more than 1 years in customer service. Possesses a firm commitment to customer service, and a sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
  • Strong organizational skills Responsible driver
  • Active listening skills
  • Excellent sense of direction
  • Sharp problem solver
  • Courteous and polite demeanor
  • Energetic work attitude
  • Receptive To Ideal        
  • People-oriented
  • Excellent communication skills

  • Adaptive team player
  • Active Listening skills 
  • Energetic self-starter
  • Critical thinking
  • Excellent negotiating tactics
  • Grammar
  • Very Familiar with Microsoft words
  • Excels in team leadership

  • Recognized by peers and management for going above and beyond normal job functions.
  • Supported all kitchen operations.
  • Creative Problem Solving

08/2014 to 10/2015 Crew Chief / Assistance Blue Skies Of Texas | San Antonio, TX,
  • Assisted co-workers.
  • Described merchandise and explain operation of merchandise to customers.
  • Computed sales prices, total purchases and processed payments.
  • Recommended merchandise based on customer needs.
  • Guided customers in choosing items that reflected personal style and shape.
  • Administered all point of sale opening and closing procedures.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Answered customers' questions and addressed problems and complaints in person Educated customers on product and service offerings.
  • Consulted with customers on the latest styles and trends.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about all product lines and services offered by the company.
  • Maintained friendly and professional customer interactions.
02/2013 to 10/2014 Lead Cook Jacks Family Restaurant | City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Assisted diners with seating as needed.
  • Checked the quantity and quality of received products.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
  • Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
  • Trained employees for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Located items requested by customers.
  • Placed food servings on plates and trays according to orders or instructions.
  • Portioned and wrapped food.
  • Transferred supplies and equipment between storage and other jacks locations areas.
11/2015 to Current Phone Banker 2 Wells Fargo | City, STATE,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Also provided ideal to staff on how to improve customer interactions for development.
  • Developed highly empathetic client relationships.
  • Resolved product issues and shared details of new credit card benefits best needed.
  • Expressed appreciation at human level to customers.
  • Resolved product/policy issues and shared benefits of new security options.
  • Monitored system to pin point any issues team members may struggle with to help development.
  • Mentor and oversaw new hire's to create a adaptive, organized, supportive group to be implemented to mentor other in future and understand their growth path.
  • Contributed personal best practice new hire and veterans and help integrate into the our unique method.

Expected in 2013 | Jefferson Brentwood Christian Academy, Bessemer, AL GPA:
  • 3.6 GPA
  • Fellowships Emphasis on team work and consistent focus

Expected in Career College | HVAC Fortis Institute, Birmingham, AL GPA:
HVAC coursework in Industrial and Electrical Engineering Industrial Maintenance and Industrial Facilities Technology coursework.

  • Careful and active listener
  • Professional and friendly
  • Computer Proficiency
  • Understand of in both Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word.
  • Reading Comprehension

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Resume Overview

School Attended

  • Brentwood Christian Academy
  • Fortis Institute

Job Titles Held:

  • Crew Chief / Assistance
  • Lead Cook
  • Phone Banker 2


  • Career College

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