I am very highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Experienced Line Cook with exceptional knowledge of a wide variety of kitchen equipment and cooking techniques in a fast-paced environment. jack's family restaurant with more than 1 years in customer service. Possesses a firm commitment to customer service, and a sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
Strong organizational skills Responsible driver
Active listening skills
Excellent sense of direction
Sharp problem solver
Courteous and polite demeanor
Energetic work attitude
Receptive To Ideal
Excellent communication skills
Adaptive team player
Active Listening skills
Excellent negotiating tactics
Very Familiar with Microsoft words
Excels in team leadership
Recognized by peers and management for going above and beyond normal job functions.
Supported all kitchen operations.
Creative Problem Solving
Stanley SteemerHoover, ALCrew Chief / Assistance09/2014 to 11/2015
Described merchandise and explain operation of merchandise to customers.
Computed sales prices, total purchases and processed payments.
Recommended merchandise based on customer needs.
Guided customers in choosing items that reflected personal style and shape.
Administered all point of sale opening and closing procedures.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Answered customers' questions and addressed problems and complaints in person Educated customers on product and service offerings.
Consulted with customers on the latest styles and trends.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Processed all sales transactions accurately and in a timely fashion.
Informed customers about all product lines and services offered by the company.
Maintained friendly and professional customer interactions.
Jacks Family RestaurantHueytown, ALLead Cook02/2013 to 10/2014
Accepted payment from customers and made change as necessary.
Assisted diners with seating as needed.
Checked the quantity and quality of received products.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
Trained employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Located items requested by customers.
Placed food servings on plates and trays according to orders or instructions.
Portioned and wrapped food.
Transferred supplies and equipment between storage and other jacks locations areas.
Wells FargoHomewood, ALPhone Banker 212/2015 to Current
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Also provided ideal to staff on how to improve customer interactions for development.
Developed highly empathetic client relationships.
Resolved product issues and shared details of new credit card benefits best needed.
Expressed appreciation at human level to customers.
Resolved product/policy issues and shared benefits of new security options.
Monitored system to pin point any issues team members may struggle with to help development.
Mentor and oversaw new hire's to create a adaptive, organized, supportive group to be implemented to mentor other in future and understand their growth path.
Contributed personal best practice new hire and veterans and help integrate into the our unique method.
Jefferson2013Brentwood Christian Academy, Bessemer, AL
Fellowships Emphasis on team work and consistent focus
Career College:HVACFortis Institute, Birmingham, AL, 35211HVAC coursework in Industrial and Electrical Engineering Industrial Maintenance and Industrial Facilities Technology coursework.
Careful and active listener
Professional and friendly
Understand of in both Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word.