Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Project planning
Leadership
Decision-making
Work ethic
Computer skills
Problem resolution
Relationship building
Team management
Friendly, positive attitude
Clerical
People skills
Organization
Reliable and trustworthy
Planning
Supervision
Experience
Crew, 05/2021 - Current Sonic Drive-In – Rayville, LA,
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Maintained order of customer and crew member work areas.
Totaled bills, accepted payments and returned change.
Assistant Manager, 10/2014 - 12/2020 Evereve – Des Peres, MO,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Communicated with parents and fostered strong professional relationships.
Monitored compliance with state, federal and company regulations, standards and requirements.
Hired, mentored and monitored qualified childcare staff.
Inspected facility and activities to monitor safety, sanitation and procedures.
Oversaw daily activities and programs to educate and socialize participants.
Created and updated records to document employee and participant information.
Launched marketing campaigns and events to attract community members and increase enrollment.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Sales Associate, 04/2000 - 05/2001 Lumber Liquidators, Inc. – Salt Lake City, UT,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Met merchandise processing standards and maintained organized and accessible work area.
Built trusting relationships with customers by making personal connections.
Acted as initial contact in addressing customer concerns.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Worked with fellow sales team members to achieve group targets.
Manger of Government Apartments , 09/1991 - 10/1993 Lamb Inc – City, STATE,
Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Maintained building's accounts by collecting rent and utility payments.
Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
Maximized occupancy with strong marketing and tenant relations skills.
Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
Implemented operational policies and procedures with rent collections, maintenance and purchasing.
Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
Disbursed petty cash to engineering staff and property personnel.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Collected and maintained careful records of rental payments.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Oversaw daily operations, maintenance and administration of various properties.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Fostered good working relationships with owners, residents and board members.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
Prepared and submitted monthly tenant visit logs.
Assisted owners with analyzing complex real estate documents and loan agreements.
Education and Training
GED: , Expected in 05/1985 - South Forsyth High School - Cumming, GA GPA:
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