Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Guest Services
  • Inventory Restocking
  • Point of Sale Knowledge
  • Interactive Communication Skills
  • Hospitality service expertise
  • Verbal and written communication
  • Telephone etiquette
  • Point-of-sale transactions
  • Cash Handling
  • Customer engagement
Work History
Crew, 10/2019 to 04/2020
ChipotleAkron, OH,
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Assisted other team members to achieve goals.
  • Supported great dining and meal experiences for guests.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Observed customer purchases in line and differentiated between standard portions.
  • Cooked batches of food according to standard recipes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Electronic Sales Associate, 10/2018 to 02/2019
Columbus HospitalityBig Bear Lake, CA,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Processed credit and debit card payments to complete customer buying experience.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Checked to see if requested items were available from store's inventory.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Prioritized helping customers over completing other routine tasks in store.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Listened to customer needs and desires to identify and recommend optimal products.
Server, 02/2016 to 01/2018
Joe's SteakhouseCity, STATE,
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma: , Expected in 06/2016
Central High School - Woodstock, Va,
GPA:

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Crew
  • Electronic Sales Associate
  • Server

Degrees

  • High School Diploma

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