credit collections supervisor resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Worked in the television/ cable industry in the sales capacity. Utilizing Marketing, research to assist in sales. Traveled extensively at PPV to the clients. Enjoyed the process and grew within the company from a sales assistant to the Manager. Worked at Nielsen Media Research selling data and the actual computer program to the cable networks. Trained the customers staff on how to utilize the program and how to utilize the data for their ratings. Decided to go back to work at the family's business allowing the schedule flexibility. Now they are grown and I would like to get back into more exciting opportunities.

  • Report Preparation and Analysis
  • Handling Customer Complaints
  • Decision Making
  • Accounts Payable and Receivable
  • Honesty and Integrity
  • Documentation and Recordkeeping
  • Customer Service Management
  • Administration and Operations
Work History
01/2014 to Current Credit Collections Supervisor Airgas Inc | Mason City, IA,
  • Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
  • Investigated and reviewed credit risks and collections.
  • Recommended and implemented techniques to improve productivity and cut costs for company.
  • Reported on and recommended actions related to financial stability of potential clients.
  • Prepared and delivered performance reviews of various collections agents to support continuous improvement of department.
  • Documented conversations with consumers and research into accounts.
  • Acted as central point of contact for both employees and customers on routine credit and collection issues.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Recorded all information regarding financial status of customers.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion
01/2000 to 07/2001 Sales Manager Providence Life Services | Lansing, IL,
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Resolved customer issues quickly and managed over various cable network accounts to increase sales and meet quotas.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Developed strategic relationships with clients to foster profitable business initiatives.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Increased sales volume and expanded product line to new retailers and current clients.
  • Grew retail sales volume with assigned customers through strategic budgeting and product promotion.
12/1994 to 12/1998 Sales Affiliates Manager Viewers Choice Pay Per View | City, STATE,
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Sold cable networks to local cable companies,
  • Utilized in house Marketing department and Research departments to sell PPV channels to the clients.
  • Worked with clients to sell PPV movies and help them drive their revenue.
  • Trained clients employees at various locations.
  • Attended conventions and local regional meetings for cable networks to generate more sales for clients.
01/1993 to 12/1994 Administrative Assistant to the Vice President Katz Media Group | City, STATE,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Trained the teams sales assistants.
  • Worked with local television sales reps on selling their local spots and worked out schedule for "make goods".
  • Entered commercial spots in to computer system.
Expected in 12/1993 Bachelor of Arts | Communications Adelphi University, Garden City, NY, GPA:

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Resume Overview

School Attended

  • Adelphi University

Job Titles Held:

  • Credit Collections Supervisor
  • Sales Manager
  • Sales Affiliates Manager
  • Administrative Assistant to the Vice President


  • Bachelor of Arts

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