credit collections analyst resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Analytical Credit/Collections and Accounts Receivable professional with 8 years of experience in end-to-end accounts receivable management. Well versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Highly adaptable, with ability to rapidly assimilate new information, translating into team and project impact.

  • Ability to prioritize and manage expectations
  • Account Reconciliation and Financial Closing Reports
  • Proficiency with Microsoft Office (Excel, Word, Outlook) and FloQast
  • Sound knowledge of collection and claims procedures
  • Spanish Fluency
Work History
Credit/Collections Analyst, 11/2021 - Current
Harmonic New York, NY,
  • Evaluate new and existing client relationships by completing a thorough risk assessment including analysis and interpretation of financials including balance sheet, income statement, and cash flow statements.
  • Independently analyze strategic client portfolios to identify root cause of nonpayment, create an action plan to resolve issue(s) preventing payment and implement a plan with full support of all parties/departments impacted.
  • Ensure accurate customer account records through proper account reconciliations, payment application, recording of adjustments, name changes, bill-to and ship-to addresses, etc.
  • Engage in weekly portfolio reporting of collections and credit performance review with senior management.
  • Serve as the primary partner between Order Management / Billing team and customers in complex billing scenarios.
  • Partner with various functions in the quote-to-cash process including Sales, Sales Operations, Customer Success, and various finance functions to resolve client issues timely and accurate.
  • Working knowledge of procurement portals such as Ariba, Coupa, Taulia to ensure timely customer invoicing, purchase order processing, and other customer requirements.
  • Experience with various accounting software and other systems such as SAP, Oracle, Salesforce, Zuora, and similar systems.
Sr. Accounts Receivable Accountant, 01/2021 - 11/2021
Maxar Intelligence Inc City, STATE,
  • Managed payment processing and end-to-end operational billing for all North American and APAC customers.
  • Pinpointed, researched, and resolved billing variances to maintain system accuracy.
  • Applied cash and wires to corresponding customer accounts while identifying and communicating customer payment discrepancies.
  • Processed and interpreted assigned contracts, addressing account issues along with ensuring all contractually sold products and services are properly invoiced to clients per contract terms.
  • Collaborated alongside revenue accountants to ensure proper recording of revenue.
  • Contacted customers with past due balances over 60 days to create repayment plans, minimize collections receivables, and recover lost revenue.
  • Trained new employees on billing and collection methods, SAP, documentation requirements, and performance strategies.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Input financial data and produced reports using SAP.
  • Prepared month-end related journal entries along with reconciling accounts receivable, advanced customer deposits and external commissions to keep accounts audit ready.
Analyst, Credit Collections, 05/2016 - 11/2020
Nutrien City, STATE,
  • Assisted 32 credit managers in collections of delinquent accounts by working with location personnel and customers directly.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns.
  • Communicated with customers to resolve complaints and negotiate secured payment plans for delinquent accounts.
  • Managed day-to-day activity of four external collection agencies.
  • Evaluated accounts that are over 90 days past due for potential bad debt while sending out appropriate notifications to management.
  • Handled all collection activities of all accounts in bad debt until balances were paid or settled.
  • Communicated with credit managers on any possible settlements or potential crop claims that may arise once suit is filed.
  • Trained and directed new employees in application of best practices and regulatory protocols.
Export Credit Analyst, 11/2014 - 02/2016
Hach City, STATE,
  • Managed and maintained North American and APAC accounts with credit limits up to $1.5M.
  • Contacted 600+ dealers and customers regularly via email and phone to ensure timely collections.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Reduced DSO for APAC region from 52 days to 43 days by reducing credit risk, improving billing processes, and carefully managing accounts receivable.
  • Reviewed credit holds and made decisions to release or hold orders based on financial exposure and receivables aging.
  • Performed routine analysis of A/R aging report to include credit reviews, project cash flow, reconcile aging levels, monitor collection activities, and estimate allowance for doubtful accounts.
  • Prepared spreadsheets using formulas, pivot tables, and other intermediate Microsoft Excel skills.
Bachelor of Science: Business, Finance, Expected in 05/2015
University of Phoenix - Online - ,
Status -
Associate of Arts: Business Management & Accounting, Expected in 06/2011
College America - Fort - Fort Collins, CO,
Status -

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Resume Overview

School Attended

  • University of Phoenix - Online
  • College America - Fort

Job Titles Held:

  • Credit/Collections Analyst
  • Sr. Accounts Receivable Accountant
  • Analyst, Credit Collections
  • Export Credit Analyst


  • Bachelor of Science
  • Associate of Arts

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