credentialing and licensing coordinator resume example

• Provided top-notch customer service in a fast-paced environment. Effectively communicated with patients, sales reps, billing caseworkers, customer support and shipping team to de-escalate upset/irate customers and satisfactorily address their customer service needs.

• Resolved patient issues; negotiate pricing and established payment plans that allowed patients to meet their financial obligations; conducted troubleshooting for common patient usage issues; answered questions regarding the company’s suite of pain management devices;

educated patients and sales reps on billing processes and insurance's explanation of benefits (EOB); as well as, explained patient's bills including charges, insurance allowable, adjustments, coinsurance, and payment.

• Operated Computer Aided Dispatch (CAD) communications equipment to efficiently answer multiple emergency (911) and non-emergency calls. Entered pertinent and accurate information in CAD involving extensive multi-tasking while managing multiple case incidents at a time.

• Dispatched first responders via direct radio communication and relayed information as well as provided pre-arrival instructions to callers in a 24/7/365 communications center.

• Exercised good judgment, prioritized situations accurately and adapted to constantly changing situations. Quickly obtained and acted on information while remaining calm and providing excellent customer service. Monitored and controlled movement of police units and coordinated activities between officers and other agencies.

• Performed computer clearances and information searches utilizing National Crime Information System (NCIC), the Colorado Crime Information System (CCIC), and other internal systems.

• Performed tactical operational functions for all levels of management and cross functional teams in the areas of sales administration, data entry, financial analysis and reporting, customer support, and project management.

• Reviewed, validated, and audited order forms, invoices, contracts and other legal documents to assess risks, identify issues and recommend solutions. Collaborated with sales, billing, finance, legal and customer service to ensure orders were complete, accurate and in compliance with current finance and business rules, policies and procedures.

• Created, maintained, and generated reports in Business Objects and SalesForce.com (SFDC) that effectively communicated sales trends and sales opportunities on a daily, weekly, monthly, and yearly basis. Used Excel (charts, pivot tables, v-lookups, macros) to organize, analyze and leverage data to effectively present an accurate picture. Created and resolved cases in CRM (Remedy).

• Owned month/quarter/year-end close process by collaborating with region and account managers, partners, distributors, venders, and customer service to track and ensure accuracy in invoices, booking and assignment of sales orders as well as resolved issues quickly.

• Effective change leader who communicated in writing and orally to exchange information and provided guidance and training on policies and procedures. Refined standard practices to make them more efficient thereby enhancing understanding of internal tools/practices which ultimately lead to a higher level of productivity.

• Proactively maintained data integrity in various tools; monitored and researched issues while coordinating with system administrators, programmers, developers, and IT to improve functionality and accuracy. Trusted liaison between multiple groups to ensure communication channels remained open to collectively help the company decrease overall costs while simultaneously spearheading and implementing creative solutions to increase the company’s bottom line.