Credentialed Epic Trainer Hb Pb Sbo Cadence Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
I am looking to advance my Business Management career with a fast-paced growing organization that will allow me to utilize my clerical, business administration, and customer service skills. I am a highly motivated, team-orientated professional with more than fifteen years of experience in the clerical, business administration, and customer service industry. Possesses strong analytical skills and have the ability to quickly identify problems and successfully implement solutions. I am also a very fast learner and love new challenges and am always willing to learn new things.
Core Qualifications

  • Excellent classroom management
  • Teaching, tutoring and counseling
  • Performance assessments
  • Clear public speaking skills
  • Positive atmosphere promotion
  • Effective listening

  • Motivating students
  • Interactive teaching/learning
  • Innovative lesson planning
  • Classroom management
  • Learning style assessment
  • Proofreading/editing
    Plan Development
      Technology Integration
      • Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.
    • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
  • Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
  • Completed training on-time and under-budget.
Professional Experience
11/2012 to Present
Credentialed EPIC Trainer HB/PB/SBO/Cadence Oakmont Management Group Richmond, CA,
  • I assist with new employee training and mentoring and currently train end-users on how to successfully utilize Epic applications, with the ultimate goal of accomplishing 100% user adoption.
  • I also conducted classroom training for groups of physicians, nurses, clinicians, and other end-users.
  • Works closely under the direction of the application's Principal Trainer; while maintaining the responsibility for quality control, including administering an assessment and class evaluation at the end of each session.
  • Communicated project progress and training updates to the project team and management.
  • Serve as preceptor, mentor and resource to less experienced staff.
  • Proactively seeks health insurance rule and regulation changes and communicate information to team members.
10/2010 to 06/2011
Business Office Director Benedictine Health System Saint Paul, MN,
  • Created reports for quality trends, weekly activity and contacts, and claims production analysis.
  • Analyzed operational results for substantial gains and more efficient resource utilization.
  • Reconciled over 1.5 million in accounts receivables on a monthly basis.
  • Collected over $200K of old A/R over 120 days within a week's time.
  • Specialized in working denial and high dollar claims.
  • Calculated and entered contractual adjustments in accordance with contracts and fee schedules.
  • Served as a first level resource for team and other departments to assist in resolving complex accounts.
  • Reconciled and ensured timely billing of monthly claims as well initiated collections on past due and risk accounts.
  • Interviewed, hired and trained new business office personnel.
  • Made daily bank deposits and withdrawals and documented and posted each transaction.
06/2009 to 10/2010
Business Office Manager Benedictine Health System La Crosse, WI,
  • Maintained accurate and complete trust accounting records, census information, billing and resident accounts receivable statements.
  • Reconciled over 1 million in accounts receivables on a monthly basis.
  • Processed employee payroll and accounts payables for the facility.
  • Ensured accurate and timely reporting of the census in the billing system and census tracking system.
  • Reconciled census on a daily basis to ensure accuracy.
  • Input resident financial information within the billing system and maintained accurate and complete financial data for residents.
  • Initiated collections on past due and risk accounts.
  • Accurately coded and processed invoices for timely payment.
  • Supervised, Interviewed and trained business office personnel.
09/2008 to 06/2009
Business Office Manager Usmm Irving, TX,
  • Assisted the Executive Director with administrative duties.
  • Managed and coordinated executive and employee meetings.
  • Processed/reconciled monthly billing; handled accounts payables/accounts receivables.
  • Processed employee payroll and benefits.
  • Handled grant and contract renewals as well as donations received.
  • Maintained all business/client accounts.
  • Worked directly with the Department of Corrections and Milwaukee County in completing client information request.
01/2008 to 09/2008
Executive Assistant/Benefit/Payroll Manager Fi-Med Management, Inc City, STATE,
  • Assisted the Vice President with administrative duties.
  • Managed and coordinated executive meetings and distributed materials needed for these meetings.
  • Maintained and enrolled employees confidential benefit information.
  • Processed employee payroll.
  • Performed general clerical support such as typing protocols, memos, letters and record keeping.
  • Prepared informational benefit meetings for employees.
  • Coordinated special events.
  • Traveled to assist with implementation of office procedures in two new offices acquired by the company.
09/2007 to 01/2008
Denial Management Specialist Lakeshore Medical Clinic City, STATE,
  • Performed many follow-up duties with the various insurance companies.
  • Sent appeals and worked to reconcile patients' accounts.
  • Maintained work files on various insurance companies and accounts.
  • Updated patient's registration and demographics into the patient billing system.
11/1999 to 08/2007
Senior Account Rep III/Billing & Collections Trainer The Medical College Of Wisconsin City, STATE,
  • Provided billing to various insurance companies, performed many follow-up duties with the patients as well as with the various insurance companies.
  • Worked initial and tracer claims for submission to the insurance companies for payment.
  • Coordinated the induction and training of new hire employees.
  • Designed and implemented administrative procedures in the office.
  • Devised and developed comprehensive databases and protocols to improve accurate and efficient work-flow.
  • Maintained computer systems and confidential patient information.
Education and Training
Expected in
Bachelor's Degree:
Upper Iowa University - Allis, WI
Expected in
Certified Revenue Cycle Representative-CRCR Certified Cardiopulmonary Resuscitation-CPR Certification:
- ,
Community Involvement
accounting, accounts payables, accounts receivables, accounts receivable, administrative, administrative duties, benefits, billing, billing system, clerical, contracts, CPR, client, databases, direction, employee training, special events, financial, insurance, letters, Director, materials, meetings, mentor, mentoring, office, Works, payroll, personnel, progress, protocols, quality, quality control, record keeping, reporting, Resuscitation, Trainer, typing, work-flow

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Resume Overview

School Attended
  • Upper Iowa University
Job Titles Held:
  • Credentialed EPIC Trainer HB/PB/SBO/Cadence
  • Business Office Director
  • Business Office Manager
  • Business Office Manager
  • Executive Assistant/Benefit/Payroll Manager
  • Denial Management Specialist
  • Senior Account Rep III/Billing & Collections Trainer
  • Bachelor's Degree
  • Certified Revenue Cycle Representative-CRCR Certified Cardiopulmonary Resuscitation-CPR Certification