Experienced Creative and Operational Leader seeking opportunities to lead a team supporting the creative development of projects within the themed entertainment and live entertainment industries.
Creative Producer/ PrincipalKBT Creative LLC | Orlando, FL06/2016 - Current
Provide project coordination, production assistance, and creative support on multiple projects, from large scale attractions and rollercoasters to quick service karts and shops, with the ability to prioritize work in a dynamic ever-changing environment based on the clients' needs.
Lead Creative Team to produce key visuals and marketing materials with extreme attention to detail for executive CapEx or client presentations.
Demonstrated strong delegation, partnering, effective problem solving, and negotiation skills to enhancing the success of each project, while maintaining a mindfulness towards implementation and execution of project deliverables for all 12 parks in the system for Deep Blue Creative Studio.
Balance budgetary and scheduling constraints against creative intent to deliver projects that are on time and within budget.
Partner with multiple lines of business in a collaborative, team-oriented work style to ensure that all stakeholders' needs are accommodated
Ray Rush (Aquatica Orlando), Creative Principal/ Producer.
Ray Rush won a 2018 Golden Ticket Award for "Best New Ride at a Water Park".
Entertainment Guest Experience ManagerWalt Disney World Resort | Orlando, FL09/2013 - Current
Lead entertainment team on the day-to-day presentation and coordination of live theatrical shows, parades, musical performances, character meet and greets, and professional photography services.
Ability to call show cues and supervised all on stage and backstage show elements.
Government certification for the handling and show calling of pyrotechnic displays
Proven ability to lead a diverse Cast with a verity of different skillsets, contracts, and collective bargaining agreements including: Equity talent, Character Performers, Character Attendants, Captains (coordinators/leads), Costuming, AFM Musicians, IATSE Technicians, and third party contracted talent to produce a cohesive and seamless Guest experience
Disney's Hollywood Studios.
Operations Project Manager for Disney Photo Imaging at Star Wars Galaxy's Edge (Opening Team 2019).
Production Manager for Meet BB-8 experience at Star Wars Launch Bay.
Event Manager for Star Wars Galactic Nights 2017.
Partnered with Character Programs and Development to assist in the development of the Stormtrooper 2.0 GestureRec experience while maintaining creative intent from Lucas Films.
Venue Owner for Star Wars Launch Bay.
Event Manager for Star Wars Weekends 2015 (501st talent coordination).
Stage Manager for Voyage of the Little Mermaid and Disney Junior - Live on Stage.
Project leader for zero-based budget for PhotoPass, removed 5% of operational yearly budgeted labor hours while adding Cast rotations and 2 shooting locations by removing inefficiencies.
Disney's Animal Kingdom.
Oversee all entertainment offerings in Pandora: World of Avatar, Dinoland, and The Oasis.
Venue Owner for The Oasis entertainment offerings.
Stage Manager for Swotu Waya Na'vi Drum Ceremony.
Increased PhotoPass sales at Garden Gate Gifts and exceeded forecasted sales by 7% through strategic planning of floor layout, staffing, and Cast training.
Increased overall Guest satisfaction entertainment rating in The Oasis by 23% by increasing daily Character offerings through the removal of inefficiencies and without adding labor
Atmosphere Stage Manager overseeing entertainment at Totally Tomorrowland Stage #IncredibleDanceParty, and Monsters, Inc.
Venue Owner for Merida, with responsibilities to schedule training and workshops for Character Attendants to learn themed language and specialized, themed Guest interactions.
Guest Arrivals SupervisorSeaWorld's Water Park | Orlando, FL01/2011 - 07/2016
Oversee daily operations of the Toll Plaza, Parking Lot, Turnstiles, Guest Relations, and VIP Cabanas.
Responsible for the development and safety of 175 directly reporting Team Members.
Created and implemented new SOP training program for Aquatica Guest Arrivals to improve Team Member knowledge of park operation, theming, and Guest curtsey.
Maximized daily revenue by analyzing and adjusting labor hours while increasing Preferred Parking sales per day as well as raising the per capita of the parking budget by 2% per day.
Evaluated the performance of the Cast and provided regular and effective feedback and coaching, that improve the overall Guest satisfaction scores for the Guest Arrivals department by 4%.
Three-time Cornerstone Award for Excellence in Guest & Cast Service recipient (February 2012, December 2012, July 2014).
Water Safety InstructorSeaWorld Parks & Entertainment | Orlando, FL02/2009 - 01/2011
Lead a team of 6 Assistance Supervisors
Kept operations in full compliance with federal and state water safety standards.
Acquired and maintained CPR and first-aid certification.
Instructed students in basic to advanced swimming skills and techniques.
Promoted safe water practices, including preventive action, emergent response and first-aid.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Monitored all 9 attractions for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Monitored behaviors for safety violations and took steps to prevent further violations.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Led instructional classes for [Area of expertise] to protect recreational users from dangerous situations.