Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Experienced Creative and Operational Leader seeking opportunities to lead a team supporting the creative development of projects within the themed entertainment and live entertainment industries.
Skills
  • Photo
  • Attention to detail
  • Balance
  • Budget
  • Coaching
  • Contracts
  • Client
  • Clients
  • Edge
  • Equity
  • Event Management
  • Focus
  • Government
  • Imaging
  • Infinity
  • Layout
  • Magic
  • Marketing materials
  • Negotiation
  • Photography
  • Presentations
  • Problem solving
  • Producer
  • Production Manager
  • Project leader
  • Project coordination
  • Quick
  • Reporting
  • Safety
  • Sales
  • Scheduling
  • SOP
  • Staffing
  • Strategic planning
  • Vi
  • Workshops
Experience
05/2016 to Current
Creative Producer/ Principal City Of Round Rock Round Rock, TX,
  • Provide project coordination, production assistance, and creative support on multiple projects, from large scale attractions and rollercoasters to quick service karts and shops, with the ability to prioritize work in a dynamic ever-changing environment based on the clients' needs.
  • Lead Creative Team to produce key visuals and marketing materials with extreme attention to detail for executive CapEx or client presentations.
  • Demonstrated strong delegation, partnering, effective problem solving, and negotiation skills to enhancing the success of each project, while maintaining a mindfulness towards implementation and execution of project deliverables for all 12 parks in the system for Deep Blue Creative Studio.
  • Balance budgetary and scheduling constraints against creative intent to deliver projects that are on time and within budget.
  • Partner with multiple lines of business in a collaborative, team-oriented work style to ensure that all stakeholders' needs are accommodated Select Projects:.
  • Ray Rush (Aquatica Orlando), Creative Principal/ Producer.
  • Ray Rush won a 2018 Golden Ticket Award for "Best New Ride at a Water Park".
  • Infinity Falls (SeaWorld Orlando), Project Coordinator.
  • Kraken Unleashed - The VR Experience (SeaWorld Orlando), Project Coordinator.
  • IAAPA Expo Attraction Reveal 2016, 2017 (SeaWorld Corporate), Event Coordinator.
08/2013 to Current
Entertainment Guest Experience Manager Walt Disney World Resort City, STATE,
  • Lead entertainment team on the day-to-day presentation and coordination of live theatrical shows, parades, musical performances, character meet and greets, and professional photography services.
  • Ability to call show cues and supervised all on stage and backstage show elements.
  • Government certification for the handling and show calling of pyrotechnic displays Proven ability to lead a diverse Cast with a verity of different skillsets, contracts, and collective bargaining agreements including: Equity talent, Character Performers, Character Attendants, Captains (coordinators/leads), Costuming, AFM Musicians, IATSE Technicians, and third party contracted talent to produce a cohesive and seamless Guest experience Disney's Hollywood Studios.
  • Operations Project Manager for Disney Photo Imaging at Star Wars Galaxy's Edge (Opening Team 2019).
  • Production Manager for Meet BB-8 experience at Star Wars Launch Bay.
  • Event Manager for Star Wars Galactic Nights 2017.
  • Partnered with Character Programs and Development to assist in the development of the Stormtrooper 2.0 GestureRec experience while maintaining creative intent from Lucas Films.
  • Venue Owner for Star Wars Launch Bay.
  • Event Manager for Star Wars Weekends 2015 (501st talent coordination).
  • Stage Manager for Voyage of the Little Mermaid and Disney Junior - Live on Stage.
  • Project leader for zero-based budget for PhotoPass, removed 5% of operational yearly budgeted labor hours while adding Cast rotations and 2 shooting locations by removing inefficiencies.
  • Disney's Animal Kingdom.
  • Oversee all entertainment offerings in Pandora: World of Avatar, Dinoland, and The Oasis.
  • Venue Owner for The Oasis entertainment offerings.
  • Stage Manager for Swotu Waya Na'vi Drum Ceremony.
  • Increased PhotoPass sales at Garden Gate Gifts and exceeded forecasted sales by 7% through strategic planning of floor layout, staffing, and Cast training.
  • Increased overall Guest satisfaction entertainment rating in The Oasis by 23% by increasing daily Character offerings through the removal of inefficiencies and without adding labor Magic Kingdom.
  • Atmosphere Stage Manager overseeing entertainment at Totally Tomorrowland Stage #IncredibleDanceParty, and Monsters, Inc.
  • Laugh Floor.
  • Venue Owner for Merida, with responsibilities to schedule training and workshops for Character Attendants to learn themed language and specialized, themed Guest interactions.
12/2010 to 06/2016
Guest Arrivals Supervisor SeaWorld's Water Park City, STATE,
  • Oversee daily operations of the Toll Plaza, Parking Lot, Turnstiles, Guest Relations, and VIP Cabanas.
  • Responsible for the development and safety of 175 directly reporting Team Members.
  • Created and implemented new SOP training program for Aquatica Guest Arrivals to improve Team Member knowledge of park operation, theming, and Guest curtsey.
  • Maximized daily revenue by analyzing and adjusting labor hours while increasing Preferred Parking sales per day as well as raising the per capita of the parking budget by 2% per day.
  • Evaluated the performance of the Cast and provided regular and effective feedback and coaching, that improve the overall Guest satisfaction scores for the Guest Arrivals department by 4%.
  • Three-time Cornerstone Award for Excellence in Guest & Cast Service recipient (February 2012, December 2012, July 2014).
02/2009 to 01/2011
Water Safety Instructor SeaWorld Parks & Entertainment City, STATE,
  • Lead a team of 6 Assistance Supervisors
  • Kept operations in full compliance with federal and state water safety standards.
  • Acquired and maintained CPR and first-aid certification.
  • Instructed students in basic to advanced swimming skills and techniques.
  • Promoted safe water practices, including preventive action, emergent response and first-aid.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored all 9 attractions for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Led instructional classes for [Area of expertise] to protect recreational users from dangerous situations.
Education and Training
Expected in 2019
Bachelor of Science: Hospitality Management
University of Central Florida - ,
GPA:
Theme Parks and Attractions Focus) 1 of 1
Expected in
Masters of Science: Hospitality Management
University of Central Florida - ,
GPA:
Expected in
Theme Parks & Event Management Focus):
- ,
GPA:
Activities and Honors

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Resume Overview

School Attended

  • University of Central Florida
  • University of Central Florida

Job Titles Held:

  • Creative Producer/ Principal
  • Entertainment Guest Experience Manager
  • Guest Arrivals Supervisor
  • Water Safety Instructor

Degrees

  • Bachelor of Science
  • Masters of Science
  • Theme Parks & Event Management Focus)

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